What youll be DOING
What will your essential responsibilities include?
- Provide vision and goals for team including setting objectives in my HR and providing weekly 1:1s with the team helping them to reach their career aspirations.
- Hands-on design and coding responsibilities working alongside the technical architect, technical lead, developers from AXA XL and strategic partners and leading from the front.
- Guide technical leads, developers and support teams on product direction, project execution, issue resolution, and provide escalation framework via governance
- Work to educate customers on best use of product and support sympathetic change to the product, clearly articulating trade-offs and risks
- Challenge requirements to make sure they are in alignment with product design and architecture
- Work with business and information security to identify security risks and finding solutions, including risk acceptance
- Support internal and external audits to make sure services are delivered in a controlled fashion without undue risk to the company
- Manage service levels to make sure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs
- Work with Technical Architect in defining, analyzing, planning, measuring and improving product availability and continuity
- Identify and prioritize proactive maintenance action items
- Review and prioritize product defects
- Identify and champion improvement opportunities
- Ensuring that solutions implemented address company security requirements
- Raise Statements of Work and/or Service Level Agreements with application development vendors for specific developments & changes with input from Program/Project Managers, Analysts, Solution Architects and Product Owners
- make sure that all outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements
- Implements SLA / KPI alignment across the full SDLC for each SOW / SLA
- Maintain positive relationship with suppliers in pursuit of companys best interests
- Estimate work requests at various levels of confidence and manage estimates against actuals to make sure change controls are appropriately managed
- Manage risk to deliver on service levels commitments and project milestones
- Serve as a point of escalation for risks and issues
- Govern internal change processes and development documentation
- Balance demand and capacity
- Work to minimize impact of changes to project costs/P&L
- Line manage Technical Lead, Developers, Business Analysts.
You will report to the Delivery Lead.
What you will BRING
Were looking for someone who has these abilities and skills:
- Proficient with multiple application delivery models including Agile, iterative and waterfall
- Able to develop Knowledge Management strategy for applications
- Expert level experience in planning and executing complex, large scale initiatives or operational area. Budget, supply, and resource management for IT application development services
- Significant leadership experience in IT with knowledge / skills for leading multi-disciplined technology teams
- robust communication skills, particularly on key matters relating to the application grouping to stakeholders
- Risk identification and mitigation
- Innovative mindset
- Understanding of Information Security issues
- High customer confidence in application service reliability
- Stakeholder management
- Experience in Vendor Management
- Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
- Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.
