Application Engineering Manager, ServiceNow Platform

Minimum qualifications:

• Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
• 12 years of professional experience in software engineering or enterprise application development.
• 3 years of experience in a technical leadership or engineering management role.
  

Preferred qualifications:

• Experience in establishing a Center of Excellence (CoE) or a shared services platform in a large enterprise.
• Experience working with and managing implementation partners or professional services vendors.
• Knowledge of the ServiceNow platform, including experience with core IT Service Management/IT Asset Management (ITSM/ITAM) applications, the Configuration Management Database (CMDB), and platform scripting (JavaScript, GlideAPIs).
• Understanding of ITSM and ITAM processes and best practices (e.g., ITIL framework).
• Ability to perform technical in-depth, review code and configurations, and contribute directly to architectural decisions and also to articulate technical ideas to your team and executive stakeholders.
• Excellent communication skills.
  

About the job

You lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, ongoing support, and maintenance for both in-house and customer-facing web applications. You will work closely with a cross-functional team of Googlers using UI and functional specs/prototypes as input. You are empowered to act like an owner, take action and innovate to meet user and customer needs. At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

Responsibilities

• Lead, manage, and provide technical mentorship to a growing team of Technical Leads and Software Engineers. You will be responsible for their coaching, career development.
• Drive engineering delivery by actively participating in technical design reviews, architectural discussions, and sprint planning. Remove roadblocks by digging into technical problems with your team and ensuring solutions are scalable.
• Partner with product managers and architects to define the strategy and technical roadmap for the Googler Technology and Engineering (GTE) ServiceNow Center of Excellence (CoE). You will be the engineering advocate for ITSM and ITAM.
• Act as the team's executive technical authority, guiding best practices in platform configuration, scripting, and integration.
• Play a key role in building the team from the ground up by attracting, interviewing, and hiring technical talent who are excellent builders and collaborators.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .