Application Engineer

Role Overview: As an Application Engineer (Electronics and Telecommunication - ENTC) with 02 years of experience, your role will involve providing technical support to end users, ensuring smooth application performance, and efficiently troubleshooting and resolving technical issues. You will collaborate with internal teams for issue resolution, document support cases, and assist in installation, configuration, and upgrades of applications. Additionally, you will conduct user training sessions and gather feedback for continuous improvement. Key Responsibilities: - Provide first-level technical support for end users to ensure smooth application performance. - Troubleshoot and resolve application-related issues via email, phone, or remote access. - Proactively monitor application health and functionality to identify potential issues. - Collaborate with internal teams to escalate and resolve complex problems. - Document support cases, solutions, and best practices for knowledge base creation. - Assist in application installation, configuration, and upgrades as required. - Conduct user training sessions and create user manuals when needed. - Gather user feedback to support continuous application improvement. Qualifications Required: - Bachelors degree in Electronics and Telecommunication Engineering (ENTC). - 02 years of experience in technical support, application engineering, or related roles. - Strong problem-solving and analytical skills. - Good understanding of basic networking, software installation, and system troubleshooting. - Excellent communication skills for interacting with technical and non-technical users. - Familiarity with support ticketing systems and remote support tools. - Ability to manage time effectively and prioritize tasks.,