Analyst (only for 1-3 years of experience)

Job Description

JOB DESCRIPTION Job Title : Analyst Department : E-Commerce Sub Department : Professional Services Reporting : Manager – E-Commerce Professional Services Role Summary: The candidate shall be responsible for deploying the EDI or API solutions with our key customers across the globe, including requirement analysis, creating business requirement documents, performing end to end UAT, stakeholder communication and providing post-go-live support. He/she shall be responsible for maintaining the product and deployment-specific information in the internal knowledge base. Core Responsibilities: Providing Functional Support to Customers and worldwide agency / eCommerce network on our solutions (EDI/API): Managing & implementing assigned Professional Service projects with our VIP Customers in coordination with HO Product Owner. The scope of projects includes Schedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms. Analyzing and qualifying customer requirements Validating required changes with concerned product owners Coordinating development with HO and IT team Performing the functional tests with qualification environments Organizing production roll-out Ensure timely update of Project Status in Internal Tools. Perform User Acceptance Test (UAT) for newly deployed projects or enhancement or bug fixes delivered. Assist HO on reporting& invoicing requirement for API solutions. Internal Knowledge Base Management – Documenting Customer Deployment details Key Performance Indicators: Demonstrate expertise in handling eCommerce Professional Services to the group’s Customers. Maintain up to date tracker of projects status in internal tool. Document all new flow deployed, and changes made on existing flow Pro-active Support to the customers on Booking & SI products as per the defined SLA Continuous Improvement - Target is to Introduce 1 innovative ideas/process improvement per semester (2 per year) Qualifications and Skill Sets: Business Analysis and Defining Solution Quickly understands the business requirements & existing business processes and suggest optimal solutions. Analyze the business requirements and propose evolutions or changes required in existing application. Educational Background & Technical Knowledge Preferred Graduate / Engineering graduate in Computer Science Basic understanding of programming and development methodologies Experience in working with EDI/API solutions dedicated to Shipping/Logistics preferred Basic knowledge on SQL databases Should have good knowledge in MS Excel & PowerPoint Candidate having experience in shipping Industry is preferred Communication Understanding the needs of the internal or external customers when initiating actions or making decisions. Communicates effectively to HO & RO eCommerce / IT Liaison effectively between all the internal/external stakeholders Show more Show less