Analyst-Infrastructure Operations

Job Description

The role s primary function is to provide L1 L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows) Resolving issues/alerts in Monitoring Tools (Dynatrace) Preparation of Technical documentations Basic Linux/Windows system administration Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents. Ensure sufficient cover is maintained to support the operational shifts Escalation and notification of production issues Qualification Bachelor s Degree 1-3 years experience in IT operations Basic knowledge in Linux or Windows servers Basic knowledge in networking Linux trained or certified (RHSE/RHCSA) from a reputed institution Excellent written and verbal communication skills Must be a good team player. Flexible, can-do attitude and willing to take responsibility Microsoft tools: Word, Excel (Desirable) Eager to learn and update one s knowledge