Analyst- HR Helpdesk- Hyderabad

HR Services Admin – Helpdesk - Analyst - Deloitte Support Services India Private Limited

Does customer support your forte? Do you enjoy interacting with employees and providing them with exceptional support?

Join our team of dedicated HR professionals in USI who support global teams. The primary function of this role is to manage the HR Helpdesk mailbox, delivering effective and efficient written HR and Learning support and advice for all matters relating to future, current and former employees ensuring service level agreements are met or exceeded.

Key Responsibilities:

As a part of this team, you will be involved with the following:

• Daily management of HR Helpdesk tickets via ServiceNow platform for Emails, Chats & my support request, working on enquiries relating to the following subject areas – (this list is not exhaustive)

o Learning and Development

o Absence Management

o Performance Management

o Employee Benefits

o HR policy

o Employee Lifecycle queries

• Ensure all system related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.
• Deliver excellent service and ensure service level agreements are met.
• Record and maintain accurate activity information tracking through to timely closure.
• Escalate more complex queries.
• Take responsibility for keeping up to date with Deloitte HR policies and process developments.
• Liaison with other teams as appropriate.
• Always ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation.

Key Skills

• Candidate should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
• Enthusiastic and eager to learn about new technologies.
• Committed to working with their team to maintain a positive team spirit.
• Good listener with a calm manner, and the ability to ask effective questions.
• Able to communicate in writing at all levels, displaying good email etiquette.
• Excellent customer service skills, with good email writing etiquettes.
• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Required to always project a professional image and show an interest in the external industry.
• Must demonstrate a methodical, analytical and clear approach to problems.
• Can act with urgency when necessary.
• Is open, receptive and adaptable to change.
• Demonstrates integrity and a can-do attitude.

Qualifications

Required:

• A bachelor’s degree
• A minimum of 1 to 3 years of experience in HR Administration
• Superior customer service experience essential with exposure to client interactions through emails with strong negotiation skills and the ability to manage priorities against tight deadlines.
• Able to communicate in writing at all levels, displaying good email etiquette.

Preferred:

• Previous HR or Learning administration experience advantageous.
• Ability to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
• Good listener with a calm manner, and the ability to ask effective questions.
• Knowledge/hands on experience on ServiceNow tool.

Shift Timings: 2.00 PM to 11.00 PM (IST)

We invite you to join us in our mission to provide exceptional support to our global teams, upholding Deloitte's reputation for excellence. We look forward to welcoming you to our team.