The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Analyst Roles And Responsibilities
- Be a part of the operations team working on ‘Monitoring and Reporting’ on various platforms with base technical / network knowledge
- Work on different tools which will help to identify Customer experience monitoring
- Handle troubleshooting on server issue & front end issues
- Conduct extensive quality check while executing client request
- Interact with client stakeholders to understand the customer impact and severity of issue
- Create report on daily and weekly basis on alerts observed on different Dashboard
- Help to create documentation on new projects an get trained on different activities
- Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT
- Interact with client stakeholders for validation
Technical And Functional Skills
- Bachelor’s degree with 0-1 Year experience.
- Strong interpretation and communication skills
- Strong written and verbal communication skills for stakeholder’s interaction
- Technical and Network knowledge will be helpful for troubleshooting on servers
- Strong proficiency in MS Office, especially MS Excel and PPT
- Development skill will be good to have
- People Skills and Other Personality Traits:
- Strong interpretation and communication skills
- Ability to communicate effectively with clients and/or higher management
- Eye for detail to do required monitoring & reporting
About The Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
