AM-Ops

Teleperformance (TP)

2 - 7 years

3 - 5 Lacs

jaipur

Posted:4 days ago| Platform:

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Skills Required

bpo technical support customer experience management information technology customer feedback troubleshooting customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex issues related to applications and systems.
Collaborate with cross-functional teams to identify and implement solutions.
Develop and maintain documentation of technical issues and resolutions.
Analyze customer feedback and provide recommendations for process improvements.
Participate in training and development programs to enhance technical skills.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 2 years of experience in application support or a related field.
Strong knowledge of application support principles and practices.
Excellent communication and problem-solving skills.
Ability to work effectively in a team environment.
Strong analytical and troubleshooting skills.

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