AI Product Specialist

Job Description

We are seeking a detail-oriented and strategic AI Product Specialist to support the implementation and governance of AI solutions within our HR ecosystem, primarily leveraging SAP SuccessFactors. This role is instrumental in coordinating cross-functional teams, overseeing AI feature testing, ensuring responsible AI practices, and tracking performance metrics to support data-driven HR decisions. Key Responsibilities: AI Implementation Integration: Lead and support the rollout of AI-driven features and functionalities within SAP SuccessFactors including virtual agents, predictive analytics, and intelligent recommendations. Collaborate with HR, IT, and vendor teams to integrate AI capabilities aligned with business needs. Evaluate and advise on agentic AI capabilities and their potential integration into HR workflows. Responsible AI Governance Ensure compliance with internal and external AI governance standards (e.g., Responsible AI frameworks, country compliance). Review and document RAI risks, mitigation actions, and audit trails throughout the development lifecycle. Testing Quality Assurance Design and oversee test cases for AI features, including validation of outcomes across diverse user scenarios. Monitor for bias, accuracy, performance, and user acceptance of AI outputs. Cross-functional Coordination Collaborate with product managers, data scientists, HR stakeholders and compliance teams to ensure successful end to end implementation. Manage communication between stakeholders to ensure AI product milestones are met. Metrics Reporting Define and track KPIs to measure the performance and adoption of AI features. Support the development and visualization of AI dashboards to provide insights on usage, fairness, and efficiency. Continuous Improvement Serve as a liaison between business stakeholders and technical team to ensure AI implementations meet both user expectations and regulatory requirements. Gather user feedback and partner with vendors to enhance AI functionality and user experience. Stay current on emerging AI trends in HR tech and recommend innovations that align with business goals.