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Hiver
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AI Product Manager / Sr. Product Manager - Hybrid

AI Product Manager / Sr. Product Manager - Hybrid

Hiver

5 - 10 years

0 Lacs

bengaluru karnataka india

Posted:2 weeks ago| Platform:

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Skills Required

ai service content citrix optimization discovery spec summarization engineering design data metrics marketing development programming management saas ml tooling openai communication empathy support automation collaboration scripting

Work Mode

On-site

Job Type

Full Time

Job Description

About Us

Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

We’re seeking a driven Product Manager who will lead the ideation, delivery, and optimization of select AI‑powered features within our product. You will focus on executing high‑impact AI functionality under strategic guidance from the Lead AI PM.

What you will be working on?

Own the full product lifecycle of specific AI features: ideation-> discovery → spec → launch → adoption → post‑launch refinement → business outcomes
Deliver functionality such as email auto‑tagging, sentiment detection, smart replies, summarization, or agent assist
Collaborate with engineering, design, and data teams to translate customer needs into technical solutions
Define success metrics (adoption, accuracy, usage), monitor performance, and iterate based on data
Be the liaison for Customer Success, GTM, Sales, and Marketing during feature rollout
Stay sharp on the AI/LLM landscape (LLM APIs, embeddings, RAG, prompt engineering) to influence what–and how–we build

What are we looking for?

5-10 years of overall experience with at least 2 years of development/programming experience and at least 3 years of product management experience in B2B SaaS or AI feature delivery
Engineering background is a must (CS/AI/ML/ degree or equivalent) — you must be able to engage deeply with ML and backend engineers
Strong data-oriented mindset. Should be comfortable with crunching, analyzing, massaging, and driving deep product and business insights from large volumes of product and business data.
Proven ability to deliver ML/AI features in fast‑moving environments
Hands‑on familiarity with AI tooling — e.g., OpenAI APIs, vector stores, prompt frameworks, Generative AI ecosystem
Strong written/verbal communication and ability to write clear PRDs and user stories
A proactive, analytic mindset with solid user empathy

Nice To Have

Experience building support, email automation, or collaboration products
Familiarity with prompt engineering, LangChain, Pinecone, or other LLM ecosystems
Background in data privacy, bias mitigation, or AI ethics
Familiarity with a scripting language, e.g., Python

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Hiver

Software Development

San Jose California

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AI Product Manager / Sr. Product Manager - Hybrid