Posted:1 day ago|
Platform:
On-site
Full Time
Min 8 years of Experience Np: immediate joiner to 30 Days Location Pune (Wakad) Key Responsibilities 1. LLM Development & Fine-Tuning Architect and implement scalable solutions for training and fine-tuning LLMs Apply prompt engineering, transfer learning, and optimization techniques to enhance model performance. Integrate LLMs into customer-facing applications such as chatbots, VOICE AI agents, Expert AI agents, and recommendation engines. 2. Customer Experience (CX) Technology Integration Collaborate with CX and product teams to embed AI into customer journeys, improving personalization, automation, and engagement. Design AI-driven solutions for omnichannel support, sentiment analysis, and real-time feedback loops. Ensure AI systems align with customer satisfaction goals and ethical AI principles. 3. Technical Leadership & Team Management Lead and mentor a multidisciplinary team of AI engineers, data scientists, and MLOps professionals. Drive agile development practices and foster a culture of innovation and accountability. 4. Research & Innovation Conduct and apply research in NLP, LLMs, and AI infrastructure to solve real-world customer experience problems. Contribute to publications, patents, or open-source initiatives as appropriate. Guide team and maintain detailed architecture diagrams, design documents, and technical specifications. Show more Show less
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