Min 8 years of Experience Np: immediate joiner to 30 Days Location Pune (Wakad) Key Responsibilities 1. LLM Development & Fine-Tuning Architect and implement scalable solutions for training and fine-tuning LLMs Apply prompt engineering, transfer learning, and optimization techniques to enhance model performance. Integrate LLMs into customer-facing applications such as chatbots, VOICE AI agents, Expert AI agents, and recommendation engines. 2. Customer Experience (CX) Technology Integration Collaborate with CX and product teams to embed AI into customer journeys, improving personalization, automation, and engagement. Design AI-driven solutions for omnichannel support, sentiment analysis, and real-time feedback loops. Ensure AI systems align with customer satisfaction goals and ethical AI principles. 3. Technical Leadership & Team Management Lead and mentor a multidisciplinary team of AI engineers, data scientists, and MLOps professionals. Drive agile development practices and foster a culture of innovation and accountability. 4. Research & Innovation Conduct and apply research in NLP, LLMs, and AI infrastructure to solve real-world customer experience problems. Contribute to publications, patents, or open-source initiatives as appropriate. Guide team and maintain detailed architecture diagrams, design documents, and technical specifications. Show more Show less
As an experienced professional with a minimum of 8 years of experience, you will be responsible for architecting and implementing scalable solutions for training and fine-tuning Language Model Models (LLMs). Your role will involve applying prompt engineering, transfer learning, and optimization techniques to enhance model performance. Additionally, you will integrate LLMs into customer-facing applications such as chatbots, VOICE AI agents, Expert AI agents, and recommendation engines. Collaboration with Customer Experience (CX) and product teams will be a key aspect of this role, as you work towards embedding AI into customer journeys to improve personalization, automation, and engagement. Designing AI-driven solutions for omnichannel support, sentiment analysis, and real-time feedback loops will also be part of your responsibilities. Ensuring that AI systems align with customer satisfaction goals and ethical AI principles is essential. In this position, you will provide technical leadership and manage a multidisciplinary team of AI engineers, data scientists, and MLOps professionals. It will be crucial to drive agile development practices and cultivate a culture of innovation and accountability within the team. Your role will involve conducting and applying research in Natural Language Processing (NLP), LLMs, and AI infrastructure to address real-world customer experience challenges. You will have the opportunity to contribute to publications, patents, or open-source initiatives as appropriate. Guiding the team and maintaining detailed architecture diagrams, design documents, and technical specifications will also be part of your responsibilities. This position is based in Pune (Wakad) and requires an immediate joiner or a notice period of up to 30 days.,