Affiliate Account Manager

About Lodestar Marketing

Award winning Lodestar Marketing is APAC’s most experienced Affiliate & Partnership Marketing Management agency, offering full services to manage affiliate programs for advertisers. The team and management in particular have extensive direct experience helping to grow programs for some of the world’s leading brands, allowing their affiliate marketing channels to drive 20%+ of online revenue. We are a fast growing and ambitious company, looking to take a leading role in the development of the affiliate channel in APAC and beyond.

Lodestar Marketing is currently looking for talented and ambitious individuals with a keen interest to work for a leading marketing agency to join us on our journey of growth throughout the region.

Why Work at Lodestar Marketing?

●     A full training plan is provided for you to excel in the role.

●     You get to be at the forefront of new developments in the digital space while working with some of the biggest brands in the world.

●     Great opportunities to grow within the company: We are not afraid to promote team members that excel in their roles and can demonstrate they are ready to move up and take on added responsibilities.

●     Teamwork: Everyone is encouraged to work and support each other in order to foster a collaborative working environment.

●     Flexible working hours. Our standard working hours are in place as a framework but we understand that the ability to balance work/life is important. What we care about most is that the tasks in hand are completed within the given timelines.

●     Attractive Benefits: We offer very competitive salaries and generous holiday package.

The Role

Your main responsibilities will involve the following:

1. Client Management Support

You will be responsible for supporting the management of key clients in our portfolio. Main tasks include:

●     Client Service and Communication:

o  Support the client relationships to help support our reputation as industry experts for the region.

o  Update reporting and analysis on a weekly basis so that trends/issues can be identified early and followed up on. Update campaign performance KPIs and use the data to test and monitor performance of these campaigns.

o  Support the Partnerships Manager via regular calls to update on KPIs and publisher opportunities amongst other topics.

o  Deal with any client issues in a timely and professional manner, with support (if needed) from the leadership team.

●     Account Strategy

o  Support in providing clients with clear strategic plans that outline how their program objectives can be exceeded.

o  Recruit, Activate and Optimise publishers in the program through a varied and creative planning approach.

o  Keep up to date with new publisher types and assess which are relevant for the clients in your portfolio.

o  Segment and prioritise publishers and the opportunities they present.

●     Account Maintenance

o  Maintain documentation of client performance and activities in our internal systems.

o  Ensure publisher approvals are reviewed on a regular basis.

o  Keep on top of client invoices to ensure they are paid in a timely manner.

o  Maintain and update publisher tools such as campaign banners etc.

o  Communicate regular updates to the publishers such as new offers/campaigns/program policies etc.

o  Ensure publisher compliance with publisher activity is monitored as to prevent fraudulent/invalid activity.

2. Publisher Development

Part of your role will be to help with the development of our publisher partnerships. You will be assigned various projects related to this such as:

●     Identifying and reaching out to top publishers per key country.

●     Building relationships with top publishers to help increase access to opportunities for our clients.

●     Manage the campaign / promotional placements for our clients.

●     Reporting performance metrics to assess the success of these optimisations.

3. Other Duties as required

As we are a fast growing start up business we all work closely as a team which means we all contribute to various tasks that may come up.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are examples of the knowledge, skills, and/or ability required.

●     2+ years of affiliate marketing experience (prior client service experience preferred).

●     Experience working on programs on main platforms like Impact, Partnerize and CJ a plus

●     Marketing bachelor’s degree or similar preferred.

●     Competent level in both Microsoft Office and Google Docs programs.

●     Good negotiation skills.

●     A self-motivated individual with excellent time management and planning skills.

●     Able to think independently and not afraid to ask questions.

●     Excellent verbal and written English language skills.

●     A real team player that is willing to jump in and support others when needed.

●     Good interpersonal skills.

●     A genuine interest in digital marketing, especially affiliate marketing.

●     Fluent English and Hindi. Bengali, Telugu, Punjabi or similar an advantage.

If you think you have what it takes to join this dynamic and hard-working team please contact us directly with a cover letter and your updated CV to: