Admissions Specialist

About the Role:

We are looking for a proactive, warm, and well-spoken Admissions Specialist who will be the first point of contact for prospective parents. The role involves handling high-volume calls, guiding parents through the admissions process, and ensuring an exceptional experience aligned with the ethos of The Shri Ram Universal School.

Key Responsibilities:

Parent Interaction & Lead Management

* Handle inbound enquiries and make outbound calls to prospective parents.

* Provide clear information about programs, curriculum, facilities, fee structure, and school philosophy.

* Follow up consistently with interested parents to drive admissions conversions.

* Maintain high-quality communication and a parent-centric approach across all touchpoints.

Admissions Process Support

* Schedule school tours, counseling sessions, and interactions for parents.

* Assist parents through the application, documentation, and onboarding process.

* Coordinate with the Admissions Manager and academic teams for smooth handling of enquiries.

Data & Reporting

* Update enquiry details, call logs, follow-ups, and conversion status in the admissions CRM/ERP.

* Track daily/weekly calling targets and provide timely reports.

* Ensure accuracy and completeness of all admissions-related data.

Brand & Experience Alignment

* Represent the school professionally and communicate The Shri Way values.

* Participate in admissions events, open houses, parent orientations, and school promotional activities.

* Provide insights from parent conversations to strengthen marketing/admissions strategy.

Qualifications & Skills

1. Bachelor’s degree in any discipline.
2. 1–3 years of experience in admissions, customer service, counselling, or call-based roles (preferably in schools/education sector).
3. Excellent communication skills in English; Kannada/Hindi is an added advantage.
4. Strong telephone etiquette, empathy, and ability to build trust with parents.
5. Ability to work with CRM/ERP systems and manage follow-ups efficiently.
6. Target-driven, organised, and able to handle high call volumes.

What We Offer:

• A warm, collaborative work culture.
• Training and growth opportunities within the admissions and marketing team.
• Competitive salary based on experience.