Admissions Manager

Role: Admissions Manager

Timing: 10 AM – 6 PM, Monday to Friday; half Saturdays

Salary: ₹13,000 to 15,000 per month

Location: The Neev, Saltlake, Kolkata

Reporting to: Founder Director & School Coordinator

Role Overview

This person becomes the heartbeat of the admissions journey — the first voice parents hear, the steady hand that supports them through decisions, and the organiser who keeps the whole process running seamlessly. Alongside admissions, they will also support small but important marketing tasks to keep the school visible, warm, and connected to the parent community.

Key Responsibilities1. Lead Handling & Parent Communication

• Respond to all incoming calls, messages, and enquiries across platforms.
• Maintain daily logs of leads, follow-ups, and conversions.
• Nurture relationships with prospective parents with warmth and clarity.
• Coordinate call-backs and follow-up schedules to keep communication timely.

2. School Walkthroughs & Parent Orientation

• Schedule and organise school tours with efficiency and attention to detail.
• Ensure the environment is prepared before every walkthrough.
• Conduct pre-orientation calls and share necessary documents with parents.
• Provide on-ground support during orientation days.

3. Admissions Coordination

• Maintain enquiry-to-admission funnel and prepare weekly progress reports.
• Ensure smooth onboarding once a child is admitted.
• Coordinate paperwork, fee details, and document collection.
• Liaise between parents and the Founder Director for any special queries.

4. Marketing Support

• Work with you/Founder to coordinate Instagram updates, reels, testimonials.
• Manage simple outreach databases (events, open houses, community engagement).
• Support with basic Canva designs (training can be provided).

5. Operational & Team Support

• Maintain admissions-related files—physical + digital.
• Coordinate with the finance/admin person for fee-related queries.
• Help with data entry, phone coordination, and event-based admin tasks.
• Share insights from parent conversations to support strategic decisions.

Ideal Qualities

• Warm, patient and polite communicator who enjoys interacting with parents
• Organised, dependable, and detail-oriented
• Comfortable managing calls and documentation
• Good spoken English + Bengali/Hindi (basic)
• Familiarity with Canva/Google Sheets (or willingness to learn)
• Someone who can represent The Neev with confidence and grace

Education

• Minimum: Bachelor’s degree in any field(Preferred fields: Education, Psychology, Business Administration, Communications, Social Work)

This ensures they have the maturity and basic professionalism the role needs, without narrowing your pool too much.

Experience

Choose any one of the following, so you don’t limit the talent pool:

• 1–2 years of experience in customer service, admissions, counselling, sales, front-desk, or parent communication,OR
• Fresh graduates who are confident, warm communicators and eager to learn.

This gives you flexibility. Sometimes the right personality is more valuable than years of experience.

Skills

• Strong verbal communication
• Comfortable explaining programs, fee structures, and philosophy
• Basic proficiency in Google Sheets, Google Drive, and WhatsApp communication
• Willingness to learn simple Canva designs or social media coordination
• Ability to stay organised and follow systems consistently

Personal Qualities

• Warm, child-friendly presence
• Patience and the ability to handle sensitive parent conversations
• Professionalism, punctuality, and a sense of responsibility
• Genuine respect for early childhood education
• A people-first mindset — someone who can make parents feel held
• Comfort with long-term relationship building

Language Requirements

• Good spoken English
• Comfortable in Hindi or Bengali (for local parent communication)

Additional (Not mandatory, but great to have)

• Experience in preschools or early learning spaces
• Social media/content coordination
• Basic understanding of marketing or communication principles

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person