Admissions Counselor

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Trust, Respect, and Affection

Role Overview:

The Admissions Counselor plays a vital role in helping families make one of the most important decisions for their children – choosing a home for their child’s sporting and academic future. You will be the key point of contact for families from the time a lead is qualified to final enrollment, building trusted relationships, answering queries with empathy, and ensuring a smooth, stress-free admissions experience.

Key Responsibilities:

• Build Relationships

  : Engage with prospective parents to understand their needs and motivations, and establish trust through open, respectful communication.

• Inform & Guide

  : Provide clear and comprehensive information about the Academy’s sports programs, academics, boarding life, and fee structures.

• Handle Concerns

  : Address parent concerns and objections patiently, offering reassurance and clarity.

• Facilitate the Admission Process

  : Assist families with documentation, fee submissions, and onboarding formalities.

• Follow-up & Nurture

  : Regularly follow up with leads through calls and messages to provide timely updates and move them toward decision-making.

• Coordinate with Internal Teams

  : Work closely with the campus, finance, and operations teams to ensure a seamless transition from inquiry to enrollment.

• Maintain Records

  : Use CRM tools to update lead status, maintain records, and report regularly on conversions and common queries.

• Live the BBFS Values

  : In every interaction, demonstrate Trust, Respect, and Affection — inspiring confidence and warmth in the admissions journey.

Requirements:

• 1–3 years of experience in counseling, admissions, or client-facing roles (experience in education/sports is a plus).
• Excellent communication and listening skills, with the ability to connect with parents from diverse backgrounds.
• Strong organizational and follow-up skills.
• Experience with CRM systems and basic reporting tools.