Admission Officer

Job Title: Admission Officer

Location: Ernakulam, Kerala

Employment Type: Full-time | Permanent

Compensation: ₹20,000.00 - ₹25,000.00 per month

Role Summary

We are seeking a highly motivated and customer-centric Admission Officer to manage the complete student intake cycle. This pivotal role acts as the primary contact for prospective students and their families, ensuring a smooth, positive, and professional experience from initial inquiry through to successful enrolment. The ideal candidate will combine strong organizational skills with exceptional communication abilities.

Key Responsibilities

• Prospective Student Engagement: Serve as the initial point of contact for inquiries received via phone, email, and in-person. Provide comprehensive and accurate details about academic programs, eligibility criteria, and the application process promptly.
• Application Management: Efficiently process, verify, and monitor application submissions and supporting documents. Ensure all paperwork is accurate, complete, and tracked systematically for timely completion.
• Enrolment Support: Offer tailored guidance and continuous support to applicants throughout the admissions and final enrolment stages, effectively resolving any related queries or issues.
• Outreach & Event Coordination: Plan, execute, and participate in key institutional events, including campus open houses, informational sessions, orientation programs, and external education exhibitions. Professionally represent the institution at promotional activities.
• Data Integrity & Analysis: Accurately maintain all applicant records within the Customer Relationship Management (CRM) system. Generate analytical reports to monitor admission metrics and identify enrolment trends.
• Regulatory Compliance: Ensure all admission procedures and activities strictly adhere to both internal institutional policies and relevant educational regulations.
• Cross-Functional Collaboration: Partner effectively with the marketing department on promotional strategies and liaise with academic faculty to address the specific needs of incoming students.
• Continuous Improvement: Actively solicit feedback from new students and applicants to suggest and implement enhancements to the overall admissions and onboarding experience.

Qualifications & Competencies

• Education: Bachelor’s degree in any field (a background in Commerce is advantageous).
• Experience: Prior professional experience in student admissions, or a customer service-focused role is preferred, though we welcome applications from qualified Freshers.

Essential Skills

• Exceptional verbal and written proficiency in English (fluency in Malayalam is highly desirable).
• Outstanding interpersonal skills, coupled with strong problem-solving and organizational capabilities.
• Competency in utilizing Microsoft Office Suite and experience with CRM systems.
• Demonstrated ability to manage multiple tasks, set priorities effectively, and thrive in a dynamic, high-paced setting.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person