ADMISSION COUNSELLOR

• General Responsibilities
• Understand and uphold the School’s mission, vision, ethos, and policies
• Stay informed about the School’s unique strengths and offerings
• Use reference materials to address enquiries efficiently
• Maintain daily logs of calls and emails
• Respond to all communications promptly
• Participate in School events and promotional activities
• Admissions
• Pre-Admission
• Record and respond to all types of enquiries (walk-in, online, telephonic)
• Guide parents through registration and curriculum details
• Schedule parent interactions and school tours
• Coordinate academic discussions and assessments
• Manage appointment scheduling, cancellations, and virtual meetings
• Assist with optional facilities (e.g., transport)
• Support parents through the entire admission process
• Verify submitted documents and follow up on discrepancies
• Coordinate with Accounts Team for fee payments
• Post-Admission
• Maintain admission records and verify documentation
• Handle admission cancellations
• Prepare and distribute admission kits
• Update all data accurately in the ERP system
• Coordinate mid-term transitions with staff
• Assist with orientation for new students
• Ensure smooth completion of formalities and allotments
• Organize parent meetings when required
• Collect feedback from parents as needed
• Parent Relations
• Maintain records of parent queries and grievances
• Address academic and non-academic concerns
• Redirect unresolved queries to the appropriate department
• Resolve grievances efficiently and escalate when necessary
• Ensure all queries and grievances are fully addressed
  

Role Requirements

• Qualification: Graduation/Post Graduation in any field. (Business Administration/Marketing preferred)
• Experience: 2+ years of experience in Teaching/Education Background preferred. Candidates with experience in Marketing preferred. Candidates having experience in ERP handling preferred.
• Skills: Computer literacy (Excel knowledge essential), Excellent soft skills, Multitasking, Crisis Management Qualities: Team player, Persuasive, Assertive, Result oriented
  

Key Performance Indicators

• Performance Ratio (Enquiries to Admissions)
• Complete and accurate maintenance and updating of data
• Quality of interactions with students
• Quality of interactions with parents
• Proactiveness
• Precision in performance