Admission Counsellor

Role and Responsibilities

• Set a professional and welcoming tone for the organization, ensuring a positive impression.
• Receiving visitors at the front desk by greeting, welcoming, directing and provide information appropriately.
• Attend all inquiries received through telephone, walk-ins, web, stores, examination Centre and other communication channels with professionalism and accuracy.
• Create and proactively follow up with potential opportunities to help them complete their enrolment process.
• Record all customer inquiries in the CRM, ensuring efficient tracking and progress of deals.
• Understand requirements and provide accurate detailed information about available courses and guide them onto completing their enrolment process.
• Ensure that the reception area is tidy and presentable, with all necessary stationery and material.
• Working closely with Senior Counsellor, educators, Student and Parents with planning and carrying out school-related programs and events.
• Act as the first point of contact for resolving teacher and student grievances, ensuring smooth operations and maintaining satisfaction. Follow escalation matrix to resolve the grievances at the earliest.
• Achieve all Revenue and Sales Targets.
• Help shape and uphold the vision of the school.
• Updating the management on a monthly basis about the progress.
• Responsible for sharing all reports related to student enrolments, fee payments, Course information and Instrument purchase.

Qualifications and Education Requirements

• Graduation with 0-3 years of experience in academic counselling.

Preferred Skills

• Excellent Communication.
• System Knowledge.
• Teamwork. counseling.
• Adaptability.
• Student support.
• Interpersonal skills.
• Report management.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment

Experience:

• Academic counseling: 1 year (Preferred)

Language:

• English, Tamil (Preferred)

Location:

• Anna Salai, Chennai, Tamil Nadu (Preferred)

Work Location: In person