Admission Counsellor

Client Relationship Officer (Inside Sales)

Company: MSM Unify
Location: Noida
Employment Type: Full-Time

About MSM Unify:
MSM Unify is a leading global education platform connecting students, institutions, and recruitment partners across 20+ countries. We empower students worldwide to achieve their international education dreams through innovative technology solutions and personalized guidance.

Position Overview:
The Client Relationship Officer (CRO) plays a vital role in promoting MSM Unify's programs to prospective students. This position involves responding to inquiries, identifying suitable programs, and guiding students through their application journey. The CRO drives operational strategies aligned with business goals, ensuring candidate engagement, fostering growth, and maintaining strong internal and external relationships.

Key Responsibilities:

Customer Engagement & Sales:

• Develop and sustain solid relationships with prospective students and company stakeholders
• Handle inbound queries from multiple channels including telephone, email, and web chat
• Make outbound calls to convert prospective student leads into study applications
• Cross-sell company products and services to maximize student enrollment
• Conduct both inbound and outbound sales activities to meet targets

Customer Service & Support:

• Analyze customer feedback to determine satisfaction levels with company products and services
• Manage complaints promptly and professionally, escalating issues when necessary
• Ensure customer data is recorded accurately and timely in all appropriate systems
• Support the development of the student journey by identifying and reporting issues and trends
• Provide exceptional customer service throughout the student enrollment process

Reporting Structure:
Reports to: Team Lead / Assistant Manager / Manager

Qualifications & Requirements:

Education:

• Bachelor's degree in Business Administration or related field (required)
• MBA or similar advanced degree is a plus

Experience & Skills:

• Experience in B2C sales or strong eagerness to learn (preferred)
• Confident, articulate, and professional speaking abilities
• Excellent presentation and negotiation skills
• Strong communication and interpersonal skills
• Good problem-solving abilities with a willingness to learn
• Excellent customer service orientation
• Basic computer skills and proficiency with office software and CRM systems
• Ability to work in a fast-paced and dynamic environment
• Willingness to adapt and grow in the customer service role

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person