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Klay Preschool And Daycare
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Admission counsellor

Admission counsellor

Klay Preschool And Daycare

5 - 7 years

7 - 9 Lacs

mumbai nagpur thane nashik pune aurangabad

Posted:1 day ago| Platform:

Apply

Skills Required

telecom outbound sales reconciliation healthcare customer engagement financial services counselling crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Admissions Counsellor - Preschool & Daycare

Location: Mumbai

Reports To:

Regional Sales Manager

Department:

Sales

Experience:

5 to 7 years

Industry:

Preschool, Daycare, Education, Edu Tech

Key Responsibilities

1. Sales & Admissions

Own the end-to-end admissions process for preschool and daycare programs.

Handle inbound and outbound inquiries via calls, walk-ins, emails, and digital platforms.

Understand parents requirements, address their concerns, and recommend appropriate programs (age-specific, curriculum-based, etc.).

Effectively qualify leads and close sales opportunities while maintaining high conversion ratios.

Drive upsell opportunities, such as extended daycare hours or specialized programs (e.g., After School Activities).

2. Customer Engagement & Support

Build strong rapport with prospective and existing parents to ensure positive experience throughout their journey.

Act as the first point of contact for all program-related queries.

Maintain regular follow-up with leads and nurture long-term interest.

Collect and document parent feedback and share actionable insights with relevant teams (Operations, keting, Programs).

3. CRM & Reporting

Maintain accurate and up-to- lead and admissions data in CRM (Salesforce, LeadSquared, etc.).

Track admissions pipeline, conversions, and revenue reporting daily/weekly/ thly.

Ensure timely documentation and processing of contracts, forms, and fee collections.

4. Product Knowledge

Stay fully up on KLAY s preschool, daycare, and enrichment program offerings including curriculum, fee structures, schedules, and differentiators.

Stay informed on ket trends and competing offerings to effectively position KLAY s value proposition.

5. Internal Collaboration

Work closely with Centre Heads, Operations, keting, Finance, and Program teams to ensure a seamless onboarding experience for new parents.

Coordinate with the finance team for fee-related queries, collections, and reconciliation.

Qualifications

Education:

Bachelor s degree or equivalent (mandatory)

Experience:

5 to 7 years of inside sales or admissions counselling experience, preferably in early childhood education, healthcare, retail, telecom, or financial services.

Required Skills & Attributes

Communication:
Excellent verbal and written communication skills in English & Hindi.
Sales Acumen:
Target-driven, with strong negotiation and persuasive abilities.
Customer Centricity:
Empathetic listener with a solution-oriented mindset.
CRM Proficiency:
Prior experience with Salesforce, LeadSquared, or similar platforms preferred.
Personality:
Pleasant demeanor, self-motivated, collaborative team player.
Ethics & Values:
High professional integrity and respect for workplace diversity.
Time Management:
Ability to prioritize and manage multiple admissions leads efficiently.
Travelling:
This job requires travelling to centers and working from the centers.

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Admission counsellor

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Title: Admissions Counsellor - Preschool & Daycare

Location: Mumbai

Reports To:

Department:

Experience:

Industry:

Key Responsibilities

1. Sales & Admissions

2. Customer Engagement & Support

3. CRM & Reporting

4. Product Knowledge

5. Internal Collaboration

Qualifications

Education:

Experience:

Required Skills & Attributes

Communication:

Sales Acumen:

Customer Centricity:

CRM Proficiency:

Personality:

Ethics & Values:

Time Management:

Travelling:

More Jobs at Klay Preschool And Daycare