Administrative Coordinator

Role Overview:

As an Administrative Coordinator supporting the Advisory Department within a dynamic Cybersecurity company, you will play a crucial role in enabling our customer-facing teams to deliver exceptional service. Your responsibilities will span financial claims management, reporting, documentation control, and facilitating smooth communication with clients. This position is essential to maintaining operational efficiency and ensuring compliance across funding submissions and internal processes.

Key Responsibilities:

Financial Claims & Funding Support:

• Prepare and submit CPOR claims for current and future clients within the cybersecurity advisory scope.
• Manage CSI, ECIF, and Fast Track/Modern Work funding claims to maximize available resources.
• Provide ongoing support for finance report preparation and accuracy.

Documentation & Data management:

• Review and maintain marketing collateral, internal documentation, and SOPs to ensure compliance and quality.
• Oversee documentation management, version control, and data quality checks across platforms like Salesforce and Harvest.

Customer & Team Support:

• Coordinate and facilitate regular customer communications and updates in collaboration with advisory consultants.
• Prepare and distribute customer surveys (NPS and CSAT) to gather valuable feedback.
• Support the preparation of presentations, reports, slide decks, and client-facing materials for advisory teams.

Project Coordination & Collaboration:

• Assist in managing project-based tasks and initiatives within the Advisory Department.
• Work closely with key team members to ensure seamless administrative support and data integrity.
• Maintain an onsite presence at the office three days per week to support team collaboration and operational needs.

Candidate Profile:

• Experience in administrative roles supporting customer-facing or advisory teams, ideally within technology or cybersecurity sectors.
• Strong organizational skills with an eye for detail, especially related to funding claims and financial reporting.
• Comfortable working with CRM and project management tools such as Salesforce.
• Ability to manage multiple priorities, communicate effectively with both internal teams and clients, and maintain documentation standards.
• Proactive, collaborative mindset with a commitment to supporting cybersecurity advisory professionals.
• Availability to work onsite 3 days weekly starting mid-July.