Administrative Associate (EA)

Job Description

Job Description *Utilize appropriate logs and/or tracking software for all administrative support work *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle *Perform work in administrative support, including, but not limited to, senior executives calendar Management and scheduling meetings in different time zones, Travel planning and arrangements, prepare expense management reports on behalf of executives in accordance with the firm policy, managing end-to-end global senior leadership visits across Asia, booking meeting rooms, conference and seminar halls, event planning and miscellaneous administrative support *Use established procedures, standards and formats to complete administrative requests to client satisfaction *Communicate with team members, lead, supervisor or client on job or deadline concerns *Meet contracted deadlines for service delivery to our clients *Troubleshoot basic software or hardware problems Help to foster a proactive environment of continuous service enhancement and relationship building with the client Perform quality assurance on work of others, as requested Adhere to Williams Lea policies, in addition to client policies Use equipment and supplies in a cost-efficient manner Additional Job Description Job qualifications High school diploma or equivalent Minimum (3) years of administrative support experience preferably in a legal, banking or large corporate environment Skilled in the use MS Office software (Outlook, Word, Excel, PowerPoint); strong keyboarding and typing skills with excellent communication skills Familiar with other software programs for providing administrative support Strong attention to detail; able to work on multiple projects simultaneously Must have good organizational skills Must be able to meet deadlines and complete all projects in a timely manner Ability to handle sensitive and/or confidential documents and information Able to exercise good judgment to make decisions that conform to business needs and policy Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level Ability to maintain professional composure when working with immediate deadlines Ability to work both independently and collaboratively as part of a team Ability to work in a fast paced environment Ability to communicate professionally both verbally and in writing Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Must be self-motivated with a positive attitude Proven customer service skills are required in order to create, maintain and enhance customer relationships