Administrative Assistant

onshore (Deer Park, Melbourne)

About The Role

Administration Assistant

• Support migration agents by collating, organising, and formatting client documents.
• Provide end-to-end administrative support to registered migration agents.
• Manage client communications: follow up on inquiries via phone and email in a timely, professional manner.
• Deliver customer service to existing clients (answering queries, requesting documents) and prospective clients (booking consultations, providing basic information).
• Prepare essential documentation (document checklists, visa forms, submission letters, etc.).
• Maintain client case management systems (case notes, timelines, progress updates).
• Draft professional correspondence and emails.

Working Conditions:

• Onshore (Deer Park, Melbourne):

  Office-based, standard Australian business hours.

• Offshore (Remote):

  Work-from-home arrangement, with hours aligned to Australian business time (4:00 am – 1:00 pm IST).

Requirements for Remote Applicants:

• Home office setup with a reliable high-speed internet connection.
• Quiet, professional work environment.

About You:

To succeed in this role, you will demonstrate:

• Strong proficiency in Microsoft Office and Adobe Acrobat (mandatory).
• Qualifications in computer applications or administration (preferred).
• Excellent communication skills in English, both written and verbal (IELTS equivalent score of 7+ in Speaking & Listening is desirable).

• Exceptional attention to detail and accuracy.

• Previous administration experience (preferably in a professional services environment).
• A positive, client-focused attitude with a genuine passion for helping others.
• Ability to prioritise tasks, manage deadlines, and work under pressure.
• Strong organisational and time management skills.
• Collaborative, team-oriented approach.

What's in it for you?

• Attractive annual income
• Stable long-term position within a supportive environment

How to Apply:

Interested candidates are invited to submit their resume and a cover letter explaining their qualifications and why they are the ideal candidate for this position. We welcome and encourage candidates of all backgrounds and experiences to apply.

Email us at: deer.park@vog.com.au

Join us in making immigration dreams come true for our clients. Apply today and become an integral part of our mission!

P.S: We value attention to detail and accuracy. Applicants are encouraged to showcase these qualities during the application and interview process.