Admin Support & Learner Support Executive

Job Purpose

The Admin & Learner Support Executive will provide efficient administrative assistance, ensure smooth day-to-day operations, and deliver high-quality support to learners throughout their journey. This role involves handling documentation, coordinating communication, maintaining records, and assisting learners with their academic and welfare needs to ensure a positive and effective learning experience.

Key Responsibilities

Administrative Support:

• Manage and maintain office systems, records, and databases accurately.
• Handle incoming and outgoing correspondence (emails, phone calls, letters).
• Prepare reports, presentations, and meeting documentation.
• Assist in scheduling meetings, appointments, and training sessions.
• Maintain office supplies and ensure smooth facility operations.
• Liaise with internal departments and external partners as required.
• Connecting with learners for their queries
• Handling Learners paperwork

Learner Support:

• Act as the first point of contact for learner queries, providing guidance and support.
• Assist with learner onboarding, enrolment, and induction processes.
• Maintain accurate learner records, attendance, and progress reports.
• Support learners in accessing resources, materials, and relevant systems.
• Monitor learner engagement and follow up on non-attendance or performance issues.
• Coordinate with tutors, assessors, and support staff to address learner needs.
• Provide pastoral and administrative support to ensure learner wellbeing.

Qualifications & Skills

Education:

• Bachelor’s degree or diploma in Business Administration, Education, or related field.

Experience:

• 2-3 years in administrative, educational, or customer service roles (experience in training or education sector preferred).

Skills & Competencies:

• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint) and database management.
• Ability to multitask, prioritise, and meet deadlines.
• High level of accuracy and attention to detail.
• Empathy, patience, and a learner-focused approach.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of administrative tasks.
• Learner satisfaction and engagement levels.
• Compliance with data management and confidentiality standards.
• Efficiency in resolving learner queries and issues.