Radiant Minds Education

Job Purpose The Admin & Learner Support Executive will provide efficient administrative assistance, ensure smooth day-to-day operations, and deliver high-quality support to learners throughout their journey. This role involves handling documentation, coordinating communication, maintaining records, and assisting learners with their academic and welfare needs to ensure a positive and effective learning experience. Key Responsibilities Administrative Support: Manage and maintain office systems, records, and databases accurately. Handle incoming and outgoing correspondence (emails, phone calls, letters). Prepare reports, presentations, and meeting documentation. Assist in scheduling meetings, appointments, and training sessions. Maintain office supplies and ensure smooth facility operations. Liaise with internal departments and external partners as required. Connecting with learners for their queries Handling Learners paperwork Learner Support: Act as the first point of contact for learner queries, providing guidance and support. Assist with learner onboarding, enrolment, and induction processes. Maintain accurate learner records, attendance, and progress reports. Support learners in accessing resources, materials, and relevant systems. Monitor learner engagement and follow up on non-attendance or performance issues. Coordinate with tutors, assessors, and support staff to address learner needs. Provide pastoral and administrative support to ensure learner wellbeing. Qualifications & Skills Education: Bachelor’s degree or diploma in Business Administration, Education, or related field. Experience: 2-3 years in administrative, educational, or customer service roles (experience in training or education sector preferred). Skills & Competencies: Strong organisational and time-management skills. Excellent communication and interpersonal abilities. Proficiency in MS Office (Word, Excel, PowerPoint) and database management. Ability to multitask, prioritise, and meet deadlines. High level of accuracy and attention to detail. Empathy, patience, and a learner-focused approach. Key Performance Indicators (KPIs) Accuracy and timeliness of administrative tasks. Learner satisfaction and engagement levels. Compliance with data management and confidentiality standards. Efficiency in resolving learner queries and issues.