Additive Consumables Specialist

Company Name: Phillips Machine Tools India Pvt Ltd

Location: Mumbai

1. Handle incoming RFQs from customers/Service Tech, provide timely and accurate quotations, and address any inquiries or concerns related to spare parts/consumables.
2. Keep track of the last supplied consumables order to the customers, follow up with them as per the consumption pattern, and secure repeat business for consumable sales.
3. Process customer orders efficiently and accurately, ensuring adherence to delivery timelines and customer specifications.
4. Liaise with suppliers/product manager to obtain pricing and availability of spare parts/consumables, negotiate terms and conditions, and place orders with the supplier to fulfill customer requirements.
5. Coordinate import activities, including documentation preparation, customs clearance, and compliance with import regulations and tariffs.
6. Ensure timely clearance of imported goods through customs, including coordinating with customs brokers, submitting required documentation, and resolving any clearance issues.
7. Monitor inventory levels and stock availability to anticipate customer demands and ensure timely procurement of spare parts.
8. Maintain detailed records of RFQs, quotations, orders, and supplier communications, ensuring accuracy and compliance with company policies.
9. Verify supplier invoices against orders placed, inspect received parts for quality and quantity, and resolve any discrepancies or issues promptly.
10. Keep customers informed about the status of their orders, provide updates on delivery schedules, and address any concerns or delays proactively.
11. Identify opportunities to streamline processes, improve efficiency, and enhance customer satisfaction in spare parts procurement and order fulfillment.
    Qualifications:

1. Bachelors degree in Commerce, Business Administration, Supply Chain Management, or a related field.
2. Proven experience in customer service, order processing, and procurement, preferably in the Additive or CNC Machines spare parts industry.
3. Strong communication and negotiation skills, with the ability to build relationships and resolve customer issues effectively.
4. Proficiency in using ERP systems and Microsoft Office applications particularly in Microsoft Excel & Word for order management and documentation.
5. Attention to detail and accuracy in handling quotations, orders, and supplier invoices.
6. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
7. Knowledge of spare parts terminology, suppliers, and industry standards is a plus.
8. Commitment to providing exceptional service and maintaining positive relationships with customers and suppliers.