Inside Sales Manager- Navi Mumbai

Job Description

Responsibilities: Manage and lead the Order Processing team, providing guidance and support to ensure a high level of productivity and accuracy in order processing. Oversee the end-to-end order fulfilment process, from order receipt to shipment, ensuring compliance with company policies and procedures. Read and comprehend customer orders to accurately assess requirements. Review purchase costs and other associated expenses to create comprehensive cost sheets. Collaborate with finance and other relevant departments to ensure accurate cost estimations. Collaborate with Sales, Operations, and Logistics teams to coordinate order priorities and address any issues or delays in order processing. Develop and implement efficient order processing workflows, utilizing technology and automation tools to streamline processes and reduce errors. Maintain accurate records of customer orders, supplier orders, and inventory levels, and generate regular reports for analysis and improvement. Work closely with suppliers to optimize order processing and ensure timely delivery of goods. Resolve any discrepancies or issues related to orders, collaborating with internal teams and external partners as needed. Monitor key performance indicators (KPIs) related to order processing and implement continuous improvement initiatives to enhance efficiency and customer satisfaction. Ensure accurate and up-to-date data within the CRM & Finance and operation system. Work closely with cross-functional teams to ensure seamless coordination between sales, finance, and customer support. Ensure excellent customer service and resolve any issues promptly to maintain customer satisfaction. Stay updated on industry best practices and technological advancements to drive innovation in order processing. Individual contribution also required when needed to support business requirements. Team Management: Recruit, train, and mentor inside sales representatives to foster a high-performance culture. Provide ongoing coaching and performance feedback to ensure continuous improvement. Monitor and evaluate individual and team performance against established goals. Qualifications: Bachelor's/Master degree in Business Administration, Supply Chain Management. Proficient in using advanced excel, ERP systems like SAP/Microsoft/Any other related. Skills Proven experience in order processing, with a track record of successfully managing teams and optimizing processes. Strong understanding of supply chain management, logistics, order fulfilment and CNC Industrial Machines. Excellent organizational and multitasking abilities with attention to detail. Effective communication and interpersonal skills to collaborate with cross-functional teams and external partners. Problem-solving skills and ability to make decisions under pressure Interested candidates can share their resumes on dchitare@phillipscorp.com Regards Divya Chitare