ACSM - Hyderabad

As an Area Customer Success Manager at ABC Digital, your role is crucial in driving cross-selling opportunities, enhancing customer satisfaction, and achieving business targets within the branch. By utilizing centrally shared customer data and collaborating with cross-functional teams, you will identify and capitalize on opportunities to promote ABCL products and services, ultimately expanding the customer base and enhancing customer value. Key Responsibilities: - Mine cross-sell opportunities from centrally shared customer data by understanding relevant user insights and pitching cross-sell opportunities directly and through customer service executives (CSEs) of units. - Maintain awareness of the available product bouquet and their fit with various customer personas to identify opportunities for offering combination solutions based on customer needs. - Work closely with product managers to build product-wise cross-sell propositions. - Nurture relationships with CSEs of units to enable meaningful scale for cross-sell opportunities and improve customer lifecycle value. - Collaborate with cross-unit teams to set and achieve targets for cross-sell, new client acquisition, and higher products per customer. - Develop the cross-sell blueprint for the zone with cross-unit alignment. - Ensure robust lead generation by networking across CSEs of various units to drive cross-sell opportunities and follow up with sales teams for closure of generated leads. - De-bottleneck any issues wherever needed for effective query redressal. - Achieve new client acquisition targets for the branch and consistently deliver cross-sell product/service offerings, driving innovation based on contextual customer needs. - Track scale and quality on a day-to-day basis, identifying opportunities for improvement. Qualifications Required: - Bachelor's degree in Business Administration, Marketing, or related field. - Proven experience in customer success management, cross-selling, and lead generation. - Strong communication and interpersonal skills. - Ability to work collaboratively with cross-functional teams and stakeholders. - Proficiency in data analysis and identifying customer insights. - Prior experience in the fintech industry is a plus. Please note that ABC Digital is developing an omni-channel D2C platform and is focused on delivering a personalized and seamless customer experience through investments in talent, technology, marketing, and data analytics. The company faces challenges in competing with new fintech competitors and delivering innovative tech solutions while depending on businesses to offer simple and relevant products with efficient digital journeys for customers. Speedy communication delivery and enhancing customer value are key priorities for ABC Digital.,