Accounts Payables Analyst

About Us

The Othain group is a global IT and BP Solutions and Services Company

The group’s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering—the company delivers a comprehensive client solution

Job Location: Hyderabad (Work from office)

Shift Time: UK shift (Drop facility available)

Duties And Responsibilities

• Provide prompt and courteous service to the customer and clients
• Be professional in receiving and responding to seller queries
• Drive efficiency in the process
• Support the internal linkages in driving projects
• Meet and exceed the quality, cycle time & the other process SLA’s
• Promotes positive relations with various stakeholders/ teams
• Adheres to Standard Operating Procedures
• Demonstrates processes to the vendors/ users
• Follows up with users proactively and ensures that assigned cases are resolved in a timely manner
• Escalates open/ unresolved cases to appropriate leadership
• Ensures step by step resolution is properly recorded and trackers are maintained
• Stays up to date with any changes in system processes.
• Expand knowledge horizon by constantly learning from exposure to new/ unique processes
  

Requirements

• Prior experience in Customer Relationship Management and Enterprise Resource Planning tools
• Exposure to Accounts Payable processes such as Invoice Processing & Purchase Orders
• Good verbal and written communication skills
• Strong business acumen and ability to articulate emails in a professional manner
• Must be able to meet deadlines and ensure departmental and business goals are achieved
• Proficient in using PC applications MS Excel, MS Word, MS PowerPoint & MS Outlook
• Able to contribute individually and also work collectively as a team.
• Capable of multi-tasking and working with cross-functional teams.
• Expert in conducting GAP Analysis and Root Cause Analysis
• Must be focused and self- motivated
• Bachelors’ Degree in Information Technology, Computer Science or any equivalent degree
• Good to have Finance or Accounts knowledge