Job
Description
As a member of the Contracts & Billing Team, the Contract Processing Specialist will process and invoices all types of contracts in Workday Financials, review and correct integration errors from Salesforce CPQ, perform monthly rotating duties such as order form edits, provide analytical support for reporting metrics, uncover trends in subscription automation practices that can improve customer experience, support Order to Cash management in implementation of new and improved business systems and billing operations and quality assurance for contracts. The Contract Processing Specialist works closely with the business to ensure accurate, complete, and timely invoicing to our customers. The ideal candidate can undertake a variety of tasks and work diligently under pressure. This person is comfortable working with a high degree of attention to detail as well as incorporating new and effective ways to achieve better results. What You'll Do: Run reports, queries and provide analytical support for renewal reporting metrics Review CPQ opportunities, quotes, orders, and contracts for completeness and accuracy Own and analyze the customer data, look for insights, trends and provide data driven recommendations as frequently as needed Responds quickly to customer concerns, investigates, and acts to meet customers’ current and future needs Work with Contracts & Billing Team leadership team to provide feedback on usability of software solutions, representing business impact and requirements Work with various teams across the organization Participate in different functionality testing scenarios for integration, system, and end user requirements Participate in critical data clean-up and special projects What You’ll bring: A passion for technology and an ability to identify new opportunities for efficiency and productivity Detail oriented during data processing to ensure accurate and timely billing Willing and able to take an assertive role in contributing to the management of day-to-day activities of both internal and external team members for associated projects Able to manage self-study training, including the ability to explore existing business operations and procedures as learning materials Salesforce CPQ and Workday experience preferred Stay up to date on everything Blackbaud, Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
