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Account Support Analyst

Account Support Analyst

NCR Atleos

3 - 8 years

3 - 7 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

service level claims reconciliation billing customer relationship customer complaints operations monitoring recruitment auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower; Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA)

Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Zone and Circle office)

Provide assistance to the team to meet the daily operations parameter & customer Service Level Agreements (SLA); in providing performance feedback on Services, strengthening teamwork culture, and fostering open and effective communications.

Provide assistance to the Central Reconciliation team and coordinate between Bank and Internal team. To maintain daily records of Claims received from bank and support internal team to settle and resolve those claims

BASIC QUALIFICATIONS:

Any Graduate/or technical training/certification

3-8 years of related experience

PREFERRED QUALIFICATIONS:

Associate s Degree preferred

Customer Service Representative: Job Description for grade 6, 7 & 8

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Account Support Analyst