Account Manager(Salesforce Implementation)

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About The Job:

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About The Client:

An American cloud-based software company headquartered in San Francisco, California. Notable provider of cloud-based customer relationship management (CRM) solutions. The company has gained prominence in the CRM space, specializing in empowering businesses with tools for sales, customer service, marketing, and other operational aspects. Renowned for innovation and a commitment to customer success, it facilitates flexible and collaborative working environments through its cloud-based approach.

Essential Job Functions:

• Collaborate with internal Sales and Account Success leadership, CSAL, Success guides and other CSG teams to strategically plan, prioritise customer adoption, Agentforce activation and mitigate attrition for Premier Customers
• Periodically track Customer implementation project milestones, value and adoption metrics with Customers and Partners.
• Periodic customer and partner check-ins to document challenges , support required from Salesforce to ensure value from platform.
• Track and support outcomes like improved Agentforce consumption, adoption and attrition mitigation, while advocating for Signature Success Plan attach and Sales engagements on opportunities
• Create standardised business review decks for Sales, CSG leadership covering attrition risks, customer implementation health, adoption risks for Premier customers .
• Actively partner with Success Guides to ensure Premier onboarding, Success Paths and other Premier features are utilised
• Promote CSG resources through multi-channel communication, ensuring Sales leaders and AE’s understand and use the customer success and support process.

Qualifications:

Preferred Skills:

• 10+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
• Salesforce Implementation experience is a must for this role.
• Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
• Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.
• Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization

How to Apply:

Unlock Rewards:

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years INR 5,000

2-6 years INR 7,500

6+ years INR 10,000

About VARITE:

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or Client ability status.