Account Manager

About Veolia Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

• Managing customer relationships. As the main liaison between the company and its customers, account managers need to foster open communication, address any concerns and ensure the team meets any needs in a timely and efficient manner.
• Driving revenue growth and retention. Account managers ensure their customers are getting the maximum value out of the product, so when it’s time to renew there’s no hesitation.
• By identifying mutually beneficial possibilities that align company solutions with customer needs, account managers can also find fresh cross-sell and upsell opportunities within the account.
• Resolving client issues and concerns. When issues inevitably come up during the course of the relationship, account managers need to resolve them speedily and effectively.
• By collaborating with internal teams, such as product development and customer support, account managers ensure their clients receive the best possible service and present their feedback when making company decisions.
• Developing account strategies. To achieve all of the above, account managers need to create tailored account management plans that include goals, strategies and tactics for each client. fundamental responsibility of account managers is remaining proactive, for the benefit of their team and their clients.
• Monitoring account performance. Tracking relevant sales metrics and analyzing key performance indicators (KPIs) enables account managers to measure the success of their account plans and identify areas for improvement. Regular meetings with key players on both sides of the customer relationship ensure the account plans are appropriate and produce the desired results.
• Gathering customer feedback and insights. Account managers gather additional customer feedback and provide insights into client preferences, pain points and potential opportunities. This information is then used to inform product development, marketing strategies and customer support.

5+ years of experience in account management, preferably in the technology industry.  Demonstrated success in achieving and exceeding sales targets.  Proficiency in Salesforce or other CRM software.  Strong communication skills, with the ability to build and maintain relationships with clients and colleagues.  Excellent organizational and time management skills to manage multiple accounts, projects, and priorities simultaneously.  Proficiency in using CRM software and other tools to track client information, analyze data, and develop strategic account plans.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.