Job
Description
As an Account Manager, you are at the heart of client success. Your role is key to achieving and maintaining high client satisfaction scores, directly impacting the overall success of the agency. By managing client relationships effectively, overseeing campaign performance, and delivering on agreed goals, you will contribute to our 9-Star Ranking and help us expand our position as the leading real estate digital marketing agency in India. Key Responsibilities Key Responsibilities ● Manage Client Relationships: Serve as the primary liaison for assigned accounts, ensuring 90%+ client retention through consistent communication and value delivery. ● Define Success Metrics: Collaborate with clients to establish 5 KRAs that align with their goals and ensure regular updates on progress. ● Drive Client Satisfaction: Achieve and maintain an average client satisfaction score of 9/10 by delivering exceptional service and results. www.digitalmojo.in ● Coordinate with Teams: Work closely with internal teams to ensure timely delivery of projects, achieving a 95% on-time completion rate. ● Upsell and Cross-Sell: Identify opportunities to introduce additional services, contributing to a 20% increase in client revenue year-over-year. ● Track Performance: Monitor client campaign metrics, ensuring 3x ROI on paid campaigns and a 30% increase in engagement across digital platforms. ○ Average CPL of Rs. 650 across Google and Meta for real estate clients. ○ Positive leads 30% of leads generated. ○ Site visit within Rs. 16,000 (Projects from 1Cr - 2 Cr) and Rs. 12,000 for projects below 1 Cr. ● Resolve Issues: Address client concerns promptly and effectively, maintaining a response time of less than 24 hours for client inquiries. Who You Are ● Experience: ○ 3-6 years in account management or digital marketing, preferably within real estate. ○ Proven track record of managing performance-driven campaigns and client relationships. ● Skills: ○ Expertise in digital marketing tools (Google Ads, Meta Blueprint, SEO). ○ Strong communication, negotiation, and presentation skills. ○ Ability to analyze data and turn insights into action. ○ Proficiency in social media platforms (e.g., Instagram, Facebook, LinkedIn, YouTube) and tools like Hootsuite, Buffer, or Sprout Social. www.digitalmojo.in ○ Strong understanding of analytics tools like Facebook Insights, Google Analytics, and Instagram Analytics. ○ Exceptional writing, editing, and storytelling skills for social media content. ● Mindset: ○ Proactive, results-driven, and focused on achieving long-term client success. ○ Collaborative, with a strong desire to contribute to the team's growth. ○ Client-centric, always looking for ways to add value and exceed expectations. ○ Creative and passionate about leveraging social media to tell compelling stories. ○ Data-driven and results-oriented, focused on achieving measurable outcomes. Please share your resume at charmi@pinkskyhr.com Job Type: Full-time Pay: ₹450,000.00 - ₹650,000.00 per year Schedule: Day shift Work Location: In person
