Account manager /customer success

Teamware Solutions

6 - 10 years

6 - 10 Lacs

Mumbai Maharashtra India

Posted:3 months ago| Platform: Foundit logo

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Skills Required

Account Management Renewal Sales achieving or exceeding revenue targets customer lifecycle management

Work Mode

On-site

Job Type

Full Time

Job Description

Account Manager

Key Responsibilities

Serve as the
primary point of contact
for assigned accounts, building strong and trusted client relationships.
Drive
customer retention
and ensure timely
renewals
across all assigned accounts.
Identify and execute
upselling and cross-selling
opportunities to expand account value.
Leverage customer insights and data to
maximize adoption
and deliver measurable business impact.
Collaborate with cross-functional teams (Sales, Marketing, Product, Customer Support) to
deliver seamless customer experiences
.
Monitor key
SaaS metrics
(e.g., CSAT, adoption rate, renewal health) and take proactive steps to mitigate risks.
Prepare and deliver
executive-level presentations
, business reviews, and solution roadmaps.
Manage multiple complex accounts simultaneously with a
high level of organization and autonomy
.
Act as a
strategic advisor
, deeply understanding client goals and helping translate those into actionable outcomes using Adobe's offerings.

Required Skills & Qualifications

Minimum
6+ years
of experience in
Account Management, Customer Success, or Renewal Sales
, preferably in a
SaaS or digital solutions
environment.
Demonstrated track record of
achieving or exceeding revenue targets
, particularly tied to
renewals and upsell/cross-sell
initiatives.
Strong understanding of
customer lifecycle management
and key performance indicators (e.g., CSAT, churn, product adoption).
Excellent
relationship-building
and
stakeholder management
skills, with experience working with
senior executives
.
Strong
commercial acumen
and
analytical thinking
to uncover account growth opportunities.
Proficiency in using
CRM systems
(e.g., Salesforce) and
analytics/reporting tools
.
Exceptional
verbal and written communication skills
, including the ability to deliver compelling presentations.
Self-starter with a
proactive, organized, and collaborative
approach to account management.
Bachelors degree required
;
MBA preferred
.

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