Account Manager

Job Description

Amazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. As an Account Manager you would be a part of Vendor Success Program team to help shape and deliver on a strategy for managing Canada VSP vendors. The team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders and will be responsible for all aspects of the vendor s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor s business with Amazon, root cause analysis of issues and opportunities affecting business. In addition, you are expected to proactively identify areas for growing Vendor s business by developing strategies. All the above mentioned communication is done through Calling/E-mailing vendors. Shift Timing would be 4pm to 1am IST 1) Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers 2) Managing the vendor relationship by championing the vendor s needs at Amazon, build successful 3) communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors which includes e-mailing & calling vendors. 4) Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon 5) Conduct regular business reviews, highlight business metric performance and building action plans. 6) Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience. 7) Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience 8) Provide thought leadership around planning, roadmaps and execution 9) Establish long term partnerships with key vendor partners for the group of vendors handled 10) Support the launches of new programs, categories and features 11) Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders. Billing and resolution of any financial issues 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms