Account Management Professional

Photon

4 - 8 years

7 - 11 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key responsibilities

Client Relationship Management:
Build and maintain long-term, strong relationships with a portfolio of clients.
Client Communication:
Serve as the main point of contact for clients, managing all communications and addressing their needs and concerns.
Account Strategy and Planning:
Develop and implement strategic plans to meet client needs and drive account growth.
Sales and Growth:
Identify and pursue upsell and cross-sell opportunities within existing accounts to increase revenue.
Problem-Solving:
Resolve client issues promptly, manage complaints, and ensure high levels of customer satisfaction.
Internal Coordination:
Collaborate with internal teams (e.g., sales, marketing, support) to ensure client needs are met and projects are delivered successfully.
Reporting and Analysis:
Track account performance, analyze data on customer behavior, and prepare regular reports for clients and management.
Contract and Renewal Management:
Manage contract renewals and negotiate agreements.

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