Back Office Executive

Walk-in | TCS Gandhinagar Hiring for Back Office

Immediate Joiners Preferred

Position Title

Associate Back Office Transaction Processing (Utilities)

INTERVIEW DETAILS:

Interview date: 7th December,2025, Sunday

Interview time: 10 AM to 12:30 PM

Venue: Tata Consultancy Services Ltd, Recruitment Bay, Garima Park Unit-1 SEZ, Gandhinagar - 382007.

Qualification

Qualification: 10+2+3 Full time B Com

About the Role

Join the Utilities Back Office Operations team and support critical customer lifecycle processes including billing, payments, meter data validation, and service order management. This entry-level position is ideal for graduates looking to build a strong foundation in utilities operations within a Business Process Services (BPS) environment.

Key Responsibilities

• Process customer account transactions: billing adjustments, payment posting, account updates.

• Validate and resolve meter reading exceptions (high/low consumption, missing or estimated reads).

• Review customer documents and requests for accuracy and compliance.

• Support service order completion: move-ins, move-outs, reconnections, disconnections.

• Update systems and workflow tools with accurate data.

• Meet productivity, quality, and SLA targets.

• Adhere to regulatory, security, and compliance guidelines.

Required Qualifications & Skills

• Graduate degree in any discipline.

• Strong attention to detail and numerical accuracy.

• Good communication skills.

• Basic knowledge of MS Office.

• Ability to learn new systems and processes.

• Willingness to work in US office hours i.e. 6 PM to 4:30 AM.

Preferred Skills

• Internship or exposure to utilities or BPS operations.

• Familiarity with billing systems or meter data processes.

• Understanding of consumption patterns, tariff plans, or service order types.

Core Competencies

• Accuracy & Quality Orientation

• Process Compliance

• Time Management

• Problem Solving

• Team Collaboration

• Customer Focus

Growth Opportunities

Pathways include Senior Associate, SME, Quality Analyst, Reporting Analyst, and Team Lead roles.

Shift Timing

6:30 PM to 4:30 AM (Fixed Shift)

Start your career in a dynamic and fastgrowing utilities operations environment!

EP NUMBER MANDATORY FOR INTERVIEW

Step 1: Visit https://ibegin.tcs.com/iBegin/•

Step2: Click to login•

Step 3: Click New user

(Register with us)•

Step 4: Select "BPO" in areas of interest and complete the registration.

(Fill the details)•

Step 5: Once completed, your TCS no. will be generated which start

s from EP2024XXXX.• Step 6: You will receive the EP number on your personal e-mail ID.*Interested Candidate may walk in at the below venue. *It is mandatory to write EP Number & "Marcellinius"

as reference on CV