Account Executive

About Shelf Merch

Shelf Merch is a next-gen Merchandise-as-a-Service (MaaS) platform helping creators, brands, and enterprises build, manage, and scale their branded merchandise with zero inventory risk. We handle everything from design to delivery - powered by AI and on-demand production.

Role Overview

As an Account Management Executive, you’ll be the bridge between clients and our internal teams. You'll support day-to-day operations, coordinate merchandise campaigns, and ensure a seamless client experience from onboarding to execution.

Key Responsibilities

• Serve as a primary point of contact for clients, resolving queries and managing expectations.

• Assist in planning and executing merchandise campaigns end-to-end.

• Coordinate with design, production, logistics, and tech teams to ensure timely delivery.

• Track account health metrics, reporting regularly on performance and engagement.

• Identify upsell or cross-sell opportunities within existing accounts.

Qualifications

• 1–2 years of experience in account management, client servicing, or operations.

• Strong communication and coordination skills.

• Attention to detail with a proactive, problem-solving mindset.

• Familiarity with merchandise, e-commerce, or marketing is a plus.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• HITEC City, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Account management: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person