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Account Executive Retail & E-Commerce Services

Account Executive Retail & E-Commerce Services

D Analytical Support

3 - 5 years

2 - 5 Lacs

mumbai andheri

Posted:1 day ago| Platform:

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Skills Required

sales client management catalog management operations account management onboarding inventory forecasting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary Of the Role:

We are seeking a highly motivated and experienced Account Executive to manage and grow new & existing e-commerce and retail client accounts in the U.S. market. This role isperfect for someone who thrives at the intersection of operations, retail, and client successand wants to play a pivotal role in helping our clients grow & scale.

As an Account Executive, you will act as the primary point of contact for U.S.-based clients
and oversee day-to-day operations of their online and/ or physical retail businesses including inventory management, ordering, e-commerce operations, and marketingcoordination. This is a strategic, client-facing position where ownership, proactivity, andstrong business acumen are key.

Key Responsibilities:

Client & Account Managemento Serve as the main point of contact for assigned our U.S.- based clients.o Build strong relationships through proactive communication, regular reporting, and solution-oriented updates.o Translate client goals into actionable plans and ensure successful execution.E-Commerce & Retail Operationso Oversee product listings, pricing updates, and catalog accuracy across platforms (e.g., Shopify, Amazon, WooCommerce).o Monitor and manage inventory levels, coordinate reorders, and forecast demand.o Verify inventory receipts & reconcile orders & receipts to ensure accurate cost & inventory levels.o Track orders and fulfillment workflows, coordinating with warehouses, 3PLs, and suppliers to ensure smooth delivery.o Identify and resolve operational bottlenecks before they impact sales.Marketing & Website Coordinationo Work closely with marketing teams to align inventory and promotional plans.o Coordinate seasonal campaigns, product launches, and promotional activities.o Monitor performance data (sales, ROAS, CTR, etc.) and flag trends or opportunities.o Work with internal web developers & designers to update client website and oversee aesthetics and quality of changes to the websiteReporting & Insightso Prepare weekly and monthly performance reports for clients, highlighting KPIs, wins, and action items.o Use data to provide insights and recommend strategies to improve revenue, inventory turnover, and eiciency.Process Optimization & Upsellingo Create and document SOPs to streamline workflows and scale operations.o Suggest and implement automation or process improvements to increase productivity and billable hours/ revenue from Client.

What Were Looking For

3+ years in account management, operations, or e-commerce management roles
Strong understanding of e-commerce operations from inventory and ordermanagement to fulfillment and marketing coordination
Hands-on experience with platforms such as Shopify, Amazon Seller Central,WooCommerce, or similar
Excellent English communication skills (written and verbal) with U S
client-facing experience preferred
Proven ability to manage multiple accounts/projects simultaneously and meetdeadlines
Strong analytical and problem-solving skills you think in terms of businessoutcomes, not just tasks

Bonus Points For:

Experience working with US or Western clients and familiarity with US retailseasons (Black Friday, holiday sales, etc
Demonstrable experience working with AI to improve retail operations
Background in inventory forecasting, catalog management, onboarding/ sales, orworking as a manager in retail setting

Ability to commute/relocate

Mumbai, Maharashtra: Reliably commute or planning to relocate before startingwork (Required)

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Account Executive Retail & E-Commerce Services