Assistant E Commerce Manager

Role & responsibilities

• Ensure all customer orders are processed accurately and dispatched on time.
• Track delivery timelines and coordinate with logistics partners to resolve delays.

Payments & Accounts Coordination

• Monitor client and customer payments, ensuring timely follow-ups.
• Work closely with the accounts team to reconcile invoices and payment records.

Reporting & Client Communication

• Prepare, analyse, and share timely operational and financial reports with clients.
• Maintain transparency with clients regarding orders, payments, and delivery status.

Product & Content Management

• Upload and update products, descriptions, and details on the website.
• Ensure all product information is accurate and up to date.

Customer Service

• Respond promptly to customer emails and WhatsApp queries.
• Resolve customer issues efficiently, maintaining a high level of service.

Operational Efficiency

• Manage and optimise delivery costs to ensure cost-effectiveness.
• Streamline operations by identifying gaps and implementing process improvements.
• Ensure smooth coordination across internal teams (sales, accounts, logistics) and clients.

Inventory Management

• Ensuring a proper stock of materials to ensure no sales loss
• Monitoring and management of available stock
• working with Virtual inventory
• Regular stock taking

Skills & Qualifications

• Master's/ degree in Operations, or related field.

• Minimum 5 years of proven experience in Logistics and eCommerce operations (mandatory).

• Strong analytical skills with proficiency in Excel, Google Sheets, and reporting tools.
• Excellent communication skills (written and verbal) in English.
• Ability to multitask, prioritise, and manage time effectively.
• Experience in coordinating with logistics, accounts, and customer support teams is a plus.

What We Offer

• Opportunity to work with a fast-growing D2C enabler.
• Exposure to diverse operational functions across eCommerce and technology.
• Collaborative and growth-focused work culture.
• Competitive compensation and performance-based incentive

Preferred candidate profile

Education:

• Master's (Required)

Experience:

• Microsoft Excel: 5 years (Required)
• Logistics and ecommerce: 5 years (Required)

Work Location: In person