Why You'll Love Cisco
We change the World; you will become passionate about your employer and the brand you represent. Everything converges on the Internet, making networked connections more meaningful than ever. Our employees' ground-breaking ideas impact everything. Here, we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll be part of a team that cares about its customers and enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You'll Do
You will be responsible for driving Cisco’s growth across the
Webex Customer Experience portfolio
, with a focus on capturing significant market share in
CCaaS
,
On-Premises Contact Centre
, and
CPaaS
segments. Your mission will be to implement high-impact strategies that accelerate adoption and revenue in these rapidly evolving markets.The
Webex Customer Engagement
space is one of the most dynamic and high-growth areas within Cisco. The proliferation of smartphones, digital messaging platforms, and the rise of Agentic AI have fundamentally reshaped customer expectations, demanding faster, smarter, and more personalised engagement from businesses.As a
Customer Engagement Expert
, your deep domain expertise and thought leadership will be instrumental in enabling Cisco’s broader sales teams. You will play a key role in building customer trust and driving adoption of Cisco’s AI-powered Contact Centre solutions, including
CCaaS
,
CPaaS
, and
On-Premise
offerings.This role requires:
- Proven expertise in AI, Contact Centre, CCaaS, and CPaaS technologies.
- A strong track record in strategic solution selling within both channel-led and direct go-to-market models.
- The ability to position and sell to business decision-makers, backed by a well-established network of senior executive relationships.
You should possess a comprehensive understanding of
Customer Experience technologies
and the
architectural evolution
required for customer success. You’ll be expected to engage with executive stakeholders and collaborate with Cisco’s technical teams to shape technology roadmaps that align with broader account strategies.By applying your business acumen and industry insight, you will align Cisco’s portfolio with customer challenges and strategic priorities, ultimately driving
revenue growth
and
market share expansion
Who You Are
You have demonstrated experience/capability in selling and consulting to Customer Experience executives. You will maintain an active, hands-on approach with the team, partners, and customers. You love what you do and are passionate about technology, enabling frictionless customer experiences and journeys.
You have core experiences in the following areas:
- Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to Cloud & On Premise Contact Centre and Experience Management
- Extensive sales/consulting leadership experience managing solution and application sales
- Deep understanding of CCaaS, CPaaS, On-premise Contact Centers, and SaaS-based technologies and architectures, including adjacent technologies like Workforce, Quality Management, and AI.
- You are expected to have customer relationships and understand the India market.
Who You'll Work With
In this role, you will work across the following teams to help solve our customers’ most complex business problems.
- Global Contact Centre Sales Acceleration team and leadership
- Collaboration with Product Sales Specialists and Solution Architects
- Account Management Teams
- Channel Partners and third-party Contact Centre Solution Partners
- Product Management across Cisco’s Global Contact Centre Business Unit
Why Cisco
At Cisco, each person brings different talents to work as a team and make a difference.Yes, our technology changes how the world works, lives, plays and learns, but our edge comes from our people.We connect everything—people, processes, data, and things—and use those connections to improve our world.We innovate everywhere—from launching a new era of networking that adapts, learns, and protects to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more.We benefit everyone. We do all this while striving for a culture that empowers every person to make a difference at work and in our communities.We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
