Academic Associate

Title: Academic Operations Associate

Location: Indore

Department: Academic Operations

Reports to: Centre Head / Regional Operations Lead

Role Summary:

The Academic Operations role at Unacademy is responsible for ensuring seamless execution of academic plans, maintaining schedules, coordinating with educators, managing student-related queries, and supporting the backend operations of offline and online classes.

Key Responsibilities:

• Academic Calendar Execution:

Coordinate with educators and planning teams to implement academic calendars, timetables, and class schedules efficiently.

• Educator Coordination:

Facilitate onboarding, scheduling, and performance tracking of educators; ensure attendance and punctuality for classes.

• Student Experience Management:

Serve as the point of contact for student queries related to classes, schedules, assignments, and assessments; ensure a smooth academic journey.

• Classroom & Centre Management (Offline Centres):

Oversee the functioning of classrooms, including logistics like AV equipment, seating, attendance systems, and learning materials.

• Monitoring & Reporting:

Track academic delivery metrics (attendance, performance, feedback); prepare and present daily/weekly reports to internal stakeholders.

• Assessment & Exam Coordination:

Manage the execution of tests, evaluations, and results processing with the academic team.

• Stakeholder Communication:

Act as a communication bridge between students, parents, educators, and the central academic team.

• Process Improvement:

Identify bottlenecks in academic operations and suggest improvements to optimize learning outcomes and operational efficiency.

Qualifications & Skills:

• Bachelor’s degree required (Education/Management background preferred).

• 1–3 years of experience in operations, preferably in an EdTech or educational setup.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Proficient in Google Sheets, Excel, and basic data handling.

• Ability to work under pressure and meet tight deadlines.

Preferred Attributes:

• Passion for education and learner success.

• Prior experience in academic delivery or working with educators.

• Tech-savvy and quick learner of internal tools and CRMs.