1E Tachyon Platform Analyst / Engineer

Responsibilities
Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem / SaaS)Responsible for improving Digital Employee Experience (DEX)Communicate findings and recommendations clearly to internal stakeholders and clientsSupport project planning, scoping, and execution with a focus on quality and efficiencyDeveloping custom instructions for workplace experience and Selfheal capabilities for devicesGuarantied state rule creation and deploymentDevice Stability and Experience monitoring and troubleshootingTachyon agent and Server Health monitoringITSM connect with TachyonDesktop management integration (OS Patching, Software Delivery)Inventory Management for endpointsCollaborate with other collaborators to build, test, and release automation and selfheal capabilitiesWork with 1E Vendor for any raised issues related to 1E Solutions and PlatformTrain support staff and help with technical issues as necessaryWork with client organizations to identify and address business needsDesign and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau)Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunitiesEnsure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectationsCreate visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clientsAnalyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunitiesCollaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworksDevelop analytical frameworks and models to support strategic decision-making and continuous improvement initiativesMaintain a high standard of data quality, integrity, and security across all analytics outputs and dashboardsMentor and guide junior analysts and contribute to best practicesLead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insightsOwn end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impactSet best practices, guide the analytics team in prioritizing tasks, and foster a culture of continuous improvement and proactive problem-solvingMonitor, validate, and analyze outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customersDesired Skills and QualificationsB.Tech/B.E. in Any Specialization, MCA in Any Specialization, M.Tech in Any Specialization, or any Bachelors degreeExperience of working on 1E TachyonExperience of working on other 1E tools such as Nomad, Shopping, Nightwatchman, etc.Working knowledge of desktop management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshootingExperience in Nexthink, SysTrackThorough knowledge of SQL/SQLite, PowerShell, RESTful services, Web Services, WMI, Regular Expressions (RegEx), Windows Operating System; understanding of JSON, XML formatsExperience of consuming APIsUnderstanding of Windows server and client administrationGood understanding of Group Policy, DNS, and DHCP administrationExperience in enterprise endpoint management solutions including modern management with Microsoft Intune, SCCM, VMWare WorkspaceOne

Nice to Have Skills
Problem-solving attitudeCollaborative team spiritGood communication skills with the ability to represent in global meetings/forums/customersGood understanding of network infrastructureKnowledge of Cloud TechnologiesExcellent problem solving and analytical skillsAbility to work independently and as part of a teamMust be able to multi-task, change direction, set priorities, and meet deadlines.