Scrum Master

Role Description

• Lead Agile ceremonies (Daily Stand-ups, Sprint Planning, Refinement, Reviews, Retrospectives) and ensure they run efficiently.
• Coach development and product teams on Agile best practices and ensure adherence across the delivery lifecycle.
• Remove impediments, risks, and blockers to keep the team moving toward sprint and release goals.
• Work closely with Product Owners to maintain a healthy backlog, refine user stories, and ensure clear acceptance criteria.
• Collaborate with engineering, QA, DevOps, and business stakeholders to drive predictable delivery.
• Track sprint metrics (velocity, burndown, spillover, team capacity) and use data to improve team performance.
• Ensure delivery alignment across distributed teams and manage communication across business and technical teams.
• Facilitate continuous improvement and foster a culture of accountability, transparency, and ownership.
• Support delivery in regulated FinTech / Financial Services environments ensuring compliance, audit, and governance needs.

Critical to Quality Parameters (CTQs)

Skills

Things to Check During Interview

Skill Proficiency Level

Must Have / Good to Have

Agile & Scrum Mastery

• Deep understanding of Scrum framework
  • Experience running ceremonies effectively • Can coach teams on Agile mindset

Level 34

Must Have

Backlog & Sprint Management

• Ability to work with Product Owners
  • Can prioritize user stories and plan sprints • Understands story sizing and capacity planning

Level 3–4

Must Have

Risk, Impediment & Dependency Management

• Identifies blockers early
  • Coordinates cross-team dependencies • Ensures risks are mitigated proactively

Level 3–4

Must Have

Metrics & Reporting

• Understands velocity, burndown, cycle time, throughput
  • Uses metrics to improve predictability and delivery quality

Level 3–4

Must Have

Technical Understanding (FinTech Ecosystem)

• Familiar with APIs, microservices, cloud deployments
  • Understands financial transaction flows, compliance, security

Level 2–3

Good to Have

JIRA / ADO / Agile Tools

• Creates dashboards and reports
  • Manages boards, sprints, backlogs effectively

Level 3–4

Must Have

Regulatory & Compliance Awareness

• Understanding of audits, change controls, traceability
  • Exposure to PCI, SOX, or financial compliance requirements

Level 2–3

Good to Have

Scaled Agile / Multi-Squad Coordination

• Experience in SAFe / multi-team programs
  • Can run Scrum-of-Scrums or cross-team syncs

Level 3

Good to Have

Soft Skills

Soft Skill

Description

Skill Proficiency Level

Facilitation & Conflict Resolution

Able to manage discussions, resolve team conflicts, and keep the team focused.

Level 3–4

Communication & Stakeholder Alignment

Communicates clearly with business, product, engineering, and leadership teams.

Level 3–4

Leadership & Team Coaching

Drives ownership, accountability, and continuous improvement; builds strong team culture.

Level 3–4