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Cognizant
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Scrum Master

Scrum Master

Cognizant

3 - 9 years

0 Lacs

kochi all india

Posted:15 hours ago| Platform: Shine logo

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Skills Required

scrum master facilitation communication leadership jira trello agile practices

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be working as a Scrum Master for CX Technology Implementation in our contact center team. Your main responsibility will be to facilitate Agile practices and ensure the smooth operation of our contact center projects. You will guide the team, remove obstacles, and promote a culture of continuous improvement. Key Responsibilities: - Facilitate Scrum Events: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives. - Remove Obstacles: Identify and eliminate impediments hindering the team's progress. - Coach the Team: Mentor team members on Agile practices and ensure adherence to Scrum principles. - Collaborate with Stakeholders: Work closely with Product Owners and stakeholders to ensure alignment and clear communication. - Promote Continuous Improvement: Encourage a culture of continuous improvement within the team. - Monitor Performance: Track and report project progress using appropriate metrics and tools. Qualifications: - Education: Bachelors degree in a relevant field (e.g., Computer Science, Engineering, Business). - Experience: Proven experience as a Scrum Master, preferably in a contact center or similar environment. - Certifications: Certified Scrum Master (CSM) or equivalent Agile certification. - Skills: Strong facilitation, communication, and leadership skills. Proficiency in Agile project management tools (e.g., JIRA, Trello). Note: No additional details about the company were provided in the job description. Role Overview: You will be working as a Scrum Master for CX Technology Implementation in our contact center team. Your main responsibility will be to facilitate Agile practices and ensure the smooth operation of our contact center projects. You will guide the team, remove obstacles, and promote a culture of continuous improvement. Key Responsibilities: - Facilitate Scrum Events: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives. - Remove Obstacles: Identify and eliminate impediments hindering the team's progress. - Coach the Team: Mentor team members on Agile practices and ensure adherence to Scrum principles. - Collaborate with Stakeholders: Work closely with Product Owners and stakeholders to ensure alignment and clear communication. - Promote Continuous Improvement: Encourage a culture of continuous improvement within the team. - Monitor Performance: Track and report project progress using appropriate metrics and tools. Qualifications: - Education: Bachelors degree in a relevant field (e.g., Computer Science, Engineering, Business). - Experience: Proven experience as a Scrum Master, preferably in a contact center or similar environment. - Certifications: Certified Scrum Master (CSM) or equivalent Agile certification. - Skills: Strong facilitation, communication, and leadership skills. Proficiency in Agile project management tools (e.g., JIRA, Trello). Note: No additional details about the company were provided in the job description.

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Scrum Master