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5.0 - 9.0 years
0 Lacs
karnataka
On-site
As the Service Manager for Backup & Storage, your main responsibilities will include: - **Service Ownership & Strategy**: - Own the service vision and roadmap, aligning with the Digital Platform strategy and enterprise capability goals. - Translate strategy into measurable objectives and vendor requirements. - Continuously evolve the service based on performance data, incident learnings, and stakeholder feedback to improve stability, restore times, and user experience. - **Governance & Vendor Accountability**: - Lead the governance framework for outsourced/managed services including contractual follow-up, reviews, risk management, and financials. - Ensure suppliers are accountable for resili...
Posted 4 days ago
5.0 - 7.0 years
0 Lacs
pune, maharashtra, india
On-site
Job Description Job Role: ServiceNow Developer -ITSM/Integration (REST, SOAP, JavaScripts) Job Location : Pune/ PAN India Experience :5+ years Required Skill: ITSM , Integration, ServiceNow Notice Period : 0-60 days Must-Have Technical Competency Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow softwa...
Posted 1 week ago
4.0 - 8.0 years
0 Lacs
pune, maharashtra
On-site
As an AIOps Platform Expertise, your role will involve in-depth hands-on experience with BMC Helix AIOps, including Situation Management, Root Cause Analysis, Noise Reduction, and Impact Service Modeling. **Key Responsibilities:** - Define business service topology with impact weightage and dependency mapping using Service Blueprints. - Design and optimize AIOps correlation policies utilizing ML-based event correlation and situation scoring. - Gain a deep understanding of BHOM modules, data pipelines, and event ingestion architecture. - Define custom ML models or utilize BMC Helix GPT or Cognitive Services for automated event resolution or best action recommendations. **Qualifications Requir...
Posted 1 week ago
3.0 - 8.0 years
10 - 15 Lacs
bengaluru
Work from Office
Hi All, We are hiring for one of the Big4. Role - ITSM Integration + Gen AI Job Type - Permanent Experience - 3+ Years Location - PAN India NP - Immediate to 30 Days Role & responsibilities Key Responsibilities: 1. ServiceNow ITSM Development Configure and customize core ITSM modules Incident, Problem, Change, Request, Knowledge, CMDB. Develop catalog items , UI actions , client/server scripts , business rules , and flow designer workflows . Implement and maintain process automation and service request workflows using Flow Designer and Flow Orchestration . Support platform upgrades , data migrations , and enhancement projects . 2. Integrations & Automation Develop and maintain integrations u...
Posted 2 weeks ago
8.0 - 10.0 years
19 - 25 Lacs
bengaluru
Work from Office
Responsibilities Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem / SaaS) Responsible for improving Digital Employee Experience (DEX) Communicate findings and recommendations clearly to internal stakeholders and clients Support project planning, scoping, and execution with a focus on quality and efficiency Developing custom instructions for workplace experience and Selfheal capabilities for devices Guarantied state rule creation and deployment Device Stability and Experience monitoring and troubleshooting Tachyon agent and Server Health monitoring ITSM connect with Tachyon Desktop management integration (OS Patching, Software Delivery) Inventory Management for endp...
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
As an ideal candidate for the role, you should have a profound understanding of AppDynamics Architecture, including its various components such as the Controller, Agents, Events Service, Analytics, Database Agents, Infrastructure Agents, and End User Monitoring. Your hands-on experience in deploying and configuring AppDynamics agents across diverse technologies is crucial. This entails a deep comprehension of agent-specific configurations. Your expertise in Business Transaction Discovery and Configuration is essential for effectively mapping application flows to AppDynamics Business Transactions. This involves identifying critical paths, configuring entry points, and fine-tuning auto-discove...
Posted 1 month ago
3.0 - 8.0 years
5 - 12 Lacs
noida, greater noida, delhi / ncr
Work from Office
Hiring for SAP Solman. Exp in Charm and ITSM Integration, Application lifecycle management. Loc- Greater Noida Exp- 3+ years Interested candidates apply/share resume to preethi.kumar@harjai.com
Posted 2 months ago
8.0 - 10.0 years
19 - 25 Lacs
bengaluru
Work from Office
Responsibilities Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem / SaaS) Responsible for improving Digital Employee Experience (DEX) Communicate findings and recommendations clearly to internal stakeholders and clients Support project planning, scoping, and execution with a focus on quality and efficiency Developing custom instructions for workplace experience and Selfheal capabilities for devices Guarantied state rule creation and deployment Device Stability and Experience monitoring and troubleshooting Tachyon agent and Server Health monitoring ITSM connect with Tachyon Desktop management integration (OS Patching, Software Delivery) Inventory Management for endp...
Posted 3 months ago
8.0 - 10.0 years
19 - 25 Lacs
Bengaluru
Work from Office
Responsibilities Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem / SaaS) Responsible for improving Digital Employee Experience (DEX) Communicate findings and recommendations clearly to internal stakeholders and clients Support project planning, scoping, and execution with a focus on quality and efficiency Developing custom instructions for workplace experience and Selfheal capabilities for devices Guarantied state rule creation and deployment Device Stability and Experience monitoring and troubleshooting Tachyon agent and Server Health monitoring ITSM connect with Tachyon Desktop management integration (OS Patching, Software Delivery) Inventory Management for endp...
Posted 4 months ago
6.0 - 11.0 years
0 Lacs
karnataka
On-site
The role of managing and optimizing the use of ITAM software tools within an organization involves configuring, maintaining, and enhancing ITAM tools to ensure accurate tracking and management of IT assets across their lifecycle. Your responsibilities will include ensuring the integrity and accuracy of asset data, generating reports for decision-making, and integrating ITAM tools with other systems. To excel in this role, you must possess a deep understanding of ITAM principles, proficiency in specific ITAM software, knowledge of databases, and scripting for automation. Experience with ITSM integration, strong analytical skills, and the ability to interpret complex data are also essential. I...
Posted 4 months ago
4.0 - 8.0 years
20 - 25 Lacs
Pune, Maharashtra, India
On-site
ServiceNow ITSM Developer_Full-Time_Pune Job title: ServiceNow ITSM Developer Location: Pune Job Type: Full-Time Experience: 4-8 Years Job Description: With 3-5 years of experience in ServiceNow development, seeking an experienced individual Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM), Integration, CSM and IT Operations Management (ITOM) processes. Key responsibilities: Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to...
Posted 5 months ago
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