1. Ask HR Tier 2 Specialist

Job Title: AskHR Tier 2 Specialist

Location:

AskHR Tier 2 Specialist

This role is ideal for professionals with deep HR knowledge, strong problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment. You will handle escalated or specialized HR requests, support process improvement efforts, and ensure a seamless employee experience across multiple service channels.

Key Responsibilities:

• Deliver Tier 2 HR services and manage complex or specialized employee requests escalated from Tier 1, ensuring compliance with internal controls, SLAs, and KPIs.
• Monitor AskHR intake channels and respond to queries via email, phone, chat, or in-person, ensuring professional, timely, and accurate communication.
• Serve as a role model for Tier 1 support, demonstrating a high standard of customer service, HR expertise, and professional behavior.
• Identify and support continuous improvement initiatives in partnership with HR Operations, HR Centers of Excellence (COEs), HR Business Partners, and other cross-functional teams (e.g., IT, Legal, Procurement).
• Assist in maintaining and enhancing the Knowledge Management System (KMS), including process documentation, SOPs, and training materials.
• Operate with a high degree of independence under the guidance of the regional HR Operations/AskHR lead.
• Provide functional support coverage during team member absences as needed.

Desired Candidate Profile:

• 5-10years of relevant experience in HR shared services or HR operations, preferably in a Tiered HR model.
• Strong knowledge of HR policies, employee lifecycle processes, and compliance practices.
• Excellent communication and interpersonal skills with the ability to handle sensitive information discreetly.
• Proficient in MS Office Suite; experience with HRIS systems and case management tools is a plus.
• Proactive, detail-oriented, and able to work independently in a fast-paced, dynamic environment.
• Demonstrated ability to collaborate across functions and contribute to knowledge-building initiatives.