Job Summary The Head of Global IT Service Assurance is a senior leadership role responsible for overseeing centralized IT service delivery and assurance functions across the enterprise. This role ensures consistent, high-quality IT services globally by leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Reporting directly to the CIO, the role fosters a culture of accountability, operational efficiency, and customer centricity across all service touchpoints. Areas Of Responsibility Service Strategy Development: Architect and drive the implementation of a comprehensive service assurance strategy that encompasses all facets of IT service delivery. This involves staying abreast of industry trends and incorporating innovative practices to ensure the service strategy remains relevant and effective in meeting the dynamic needs of the business. The role requires continuous assessment and refinement of service delivery models to enhance operational efficiency and customer satisfaction Service Desk Management: Strategically oversee the global IT service desk operations, ensuring seamless coordination and efficient escalation processes for complex L2 and L3 support issues. This includes maintaining robust communication channels with outsourced L1 support teams, ensuring they are equipped with the necessary tools and knowledge to escalate issues appropriately. The role also involves managing and coordinating the activities of the Lead Global Service Desk for Infrastructure, Enterprise & Business Applications, Manufacturing, Quality & R&D, ensuring consistent service delivery across all domains Quality Assurance: Develop and implement a robust quality assurance framework that sets high standards for service delivery processes. Utilize advanced analytics to continuously monitor service performance, evaluate process efficiency, and identify trends that may indicate underlying issues. This responsibility includes establishing key performance indicators (KPIs), conducting regular performance reviews, and implementing corrective actions to address any service delivery gaps Compliance & Standards: Ensure rigorous adherence to industry regulations and internal standards by establishing comprehensive compliance monitoring systems. This includes developing and implementing procedures that support audit readiness, conducting regular compliance assessments, and proactively managing risks. The role involves collaborating with the Lead - Audit Change & Service Catalogue to ensure compliance with audit requirements and maintaining up-to-date documentation to support regulatory inspections Process Optimization: Conduct thorough process evaluations, identify bottlenecks or inefficiencies, and implement innovative solutions that improve responsiveness, reduce downtime, and enhance user satisfaction. This involves leveraging industry best practices and emerging technologies to streamline service delivery processes and drive continuous improvement. The role requires close collaboration with the Lead - Master Data Management to ensure accurate and efficient data handling processes Team Leadership: Lead and mentor a diverse team of IT service professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, ensuring they have the necessary skills and resources to perform their roles effectively. This includes setting performance expectations, offering professional development opportunities, and recognizing and rewarding achievements Key Responsibilities 1. Service Strategy Development Design and implement a global service assurance strategy across all service domains. Integrate industry best practices, innovation, and digital enablers into service delivery models. Continuously assess service maturity and alignment with evolving business needs. 2. Global Service Desk Management Lead the global service desk operations across L1-L3 tiers, including infrastructure, enterprise apps, and manufacturing domains. Govern escalation workflows, SLA adherence, and seamless issue resolution in collaboration with internal and outsourced teams. Ensure 24x7 operational support for business-critical environments. 3. Quality Assurance & Performance Monitoring Build a robust quality assurance framework supported by data analytics. Define, measure, and report KPIs for incident resolution, user satisfaction, and SLA compliance. Implement continual service improvement (CSI) programs. 4. Compliance, Risk & Audit Readiness Ensure audit preparedness and compliance to ITSM, GxP, SOX, and internal governance policies. Collaborate with Change & Audit teams to ensure adherence and documentation. Drive proactive risk identification and mitigation in service operations. 5. Process Optimization & Standardization Conduct end-to-end ITSM process assessments to reduce inefficiencies and enable scalability. Partner with Master Data Management and PMO teams to align service workflows and reporting. Introduce automation, AI/ML, and self-service capabilities to enhance service assurance maturity. 6. Leadership & Talent Development Lead a distributed global team of service delivery managers and specialists. Mentor team members, build 2nd-line leadership depth, and drive a performance-driven culture. Promote cross-functional collaboration and skill development across regions. Specialized Knowledge Requirements ITIL-based IT Service Management Experience in managing 24x7 global service desks Advanced knowledge of service assurance metrics, ITSM tools, and root cause analysis Familiarity with compliance in regulated environments (e.g., GxP, SOX) Strong understanding of continuous improvement methodologies and digital service innovation Nature of Communication Strategic updates to executive stakeholders Formal documentation for audits and compliance SLA discussions, QBRs, and governance meetings with partners and vendors Role Played in Negotiations Lead or co-lead for contract SLAs, penalty clauses, and governance framework definitions Collaborate with Procurement and Legal for MSP and OEM commercial terms Key Decision-Making Areas Service design and delivery frameworks Platform and vendor selection for ITSM tools Performance targets and KPI thresholds Team structure and hiring decisions across service assurance functions Key Challenges for the Role Managing consistent service experience across time zones, regions, and functions Coordinating complex escalations between internal teams and third-party vendors Balancing automation with personalized user support models Scaling service assurance maturity while maintaining agility and cost-effectiveness Extent and Nature of Innovation Required for the Role High: Requires ongoing innovation in automation, observability, and self-service platforms Adoption of AI-based service management and predictive analytics Building a digital-first service culture while maintaining regulatory rigor Job Requirements Educational Qualifications: Master's degree in Information Technology, Computer Science, or related field Certifications: ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Experience: Minimum 10 years in IT service delivery/assurance leadership roles Proven experience managing global service operations in complex enterprise environments Skills: Service strategy development and KPI-driven operations Process excellence and root cause analysis Vendor governance and stakeholder management Team leadership across geographies Travel Estimate 30% Job Scope Internal Interactions (within the organization) CIO, Lead – IT Infrastructure NAM, ITBPs, PMO, Digital CoE. Internal Stakeholders and Nature of Interaction CIO: Strategic alignment and reporting IT Ops Team: Escalation handling and root cause resolution PMO: Project governance, service transition, and dashboarding IT Business Partners (ITBPs): Demand planning, user experience feedback, and escalation management External Interactions (outside the organization) External Stakeholders and Nature of Interaction MSPs and Support Vendors: Service delivery performance management and governance Tool Vendors and OEMs: Platform updates, escalations, and innovation inputs Auditors and Regulatory Inspectors: ITSM audits, evidence sharing, compliance tracking External Interaction % ~30% of role involves external collaboration, including vendor governance, audits, and technology discussions Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) IT budget adherence, budget planning, execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Skills As mentioned above Experience Minimum 15+ years in IT service delivery/assurance leadership roles. Proven experience managing global service operations in complex enterprise environments Show more Show less

Job Description The Azure Architect will offer technical leadership in Microsoft Cloud, Azure, and Azure DevOps. include overseeing new implementations, cloud migrations, DevOps practices, governance, and platform strategy, as well as delivering custom solutions through development or configuration tools. Role The Azure Architect will also be actively involved early in the engagement with prospective clients. This role entails close collaboration with Executive leadership, technical experts, and business development associates across multiple time zones from Hawaii to North Carolina. Job Functions : Advice clients on various solution options, discuss benefits and risks of each, and recommend a solution that aligns with the client's business needs and requirements. Provide expert guidance and strategic direction on Microsoft Cloud, Azure, and Azure DevOps projects, ensuring alignment with best practices and organizational goals. Lead the design and delivery of custom solutions using Azure services, either through development or configuration tools, ensuring scalability, reliability, and security. Develop and implement cloud architecture strategies, including new deployments, migrations, and integration with existing systems. Establish and maintain cloud governance frameworks, ensuring adherence to regulatory requirements, industry standards, and organizational policies. Collaborate with cross-functional teams, including developers, operations, and business stakeholders, to deliver comprehensive solutions that meet business objectives. Execute short term strategic consulting projects on Microsoft Azure, assessments, POC/pilots, map solutions to client business processes, and develop value proposition and business case. Other duties assigned within scope of business. Required Skills And Abilities In-depth knowledge of Azure services, including compute, storage, networking, security, and database offerings. Strong experience in designing and architecting complex cloud solutions, with a focus on scalability, performance, and security. Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Advanced analytical and problem-solving skills, with the ability to identify and address technical challenges effectively. Education : Bachelors degree in Computer Science or related and Qualifications : 10+ years of experience in IT, with at least 5 years focused on cloud architecture and Microsoft Azure. 5+ experience leading technical teams, providing mentorship, and fostering a collaborative and innovative environment. 5+ years of experience with agile project methodologies and managing diverse teams across different time zones. (ref:hirist.tech) Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Located in India, this position is responsible for supporting the financial planning and analysis of Customer Revenues for the Enterprise, improving centralized reporting, results analysis, and forecasting process. She/he will need to work on standardization of the financial packs across the Revenue FP&A team for monthly reporting and forecasts. This individual will be highly technical with experience in complex financial modelling and working with large datasets. She or he will report directly into the Revenue Manager, Corporate FP&A team based in India. What You’ll Do on a Typical Day: Supporting results analysis during month-end, working closely with the Customer revenue FP&A team Providing standard reporting of customer revenues across enterprise solutions and client segments Supporting planning and forecasting process Developing and enhancing financial models Developing KPI dashboard reporting in PowerBI Participating in ad hoc customer revenue projects Interaction with other regional and functional finance teams on a regular basis during close and forecasting periods What We’re Looking For Strong modelling skills (advanced skills in Excel) Preferably strong skills in PowerBI Analytical and problem solving skills Experience with accounting entries Strong emphasis on communication, organization, and interpersonal skills, as this is a fast paced, results oriented environment that is in constant daily interaction with various groups. Teamwork oriented, including the ability to support colleagues working in different time zones Must be able to manage projects independently Although preferred, previous work experience is not required. You must have a background in financial or business analysis Self-driven to manage multiple priorities, and work under pressure with tight deadlines Previous travel industry experience preferred but not required Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Job Description Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience 5+ years of professional software development experience Proficiency in programming languages such as Javascript, and Java and ability to pick up another tech stack Deep understanding of web technologies, APIs and integrations, databases, and cloud services Advanced Knowledge of web technologies and frameworks, e.g. React, NextJS, NodeJS with Typescript, Springboot Knowledge and experience with database technologies including relational and NoSQL databases and experience with AWS or other cloud-managed persistence, e.g. AWS RDS, S3, DocumentDB Experience with version control systems, e.g. Git, and CI/CD pipelines Understanding of cloud services and architectures Familiarity with Agile methodologies such as Scrum and Kanban, and practices such as Test-Driven-Development (TDD), Behaviour-Driven-Development (BDD), Domain-Driven-Design (DDD) Experience with testing frameworks and tools Strong understanding of security best practices and compliance requirements Experience with accessibility standards, e.g. WCAG AA Excellent problem-solving and debugging skills Strong knowledge of CI/CD pipelines, DevOps and platform engineering practices, and Agile methodologies Strong communication and interpersonal skills Ability to work independently and as part of a team. Ability to understand complex business processes and translate them into technology solutions Experience working in teams across time zones Should have good grip on non-functional areas like performance, scalability studies, human interaction, software ergonomics Knowledge of design driven development, continuous integration, building highly scalable applications, application security Should possess sound knowledge of IT Application architecture, Design methodologies across multiple platforms Knowledge of agile software development process. Passionate about technology and excited about the emerging/disruptive technologies (ref:hirist.tech) Show more Show less

Role : Senior Consulting Engineer (Microsoft) 100% English Fluency is required this is a must. About The Role As a Senior Consulting Engineer you will provide expert consulting services and guidance to our clients on various cloud technologies, including Azure Entra ID, Azure, AWS, GCP, MDM, Active Directory, networking, and other related cloud solutions. The Senior Cloud Consultant will play a crucial role in assisting clients with cloud strategy, implementation, optimization, ongoing support, and various migration projects, including cloud tenant migrations, cross-platform migrations, identity migrations, mail migrations, and M365 migrations. Be the go-to person for Microsoft 365, Azure Cloud and all associated products and services. You should be a highly skilled and experienced Senior Consultant with a strong background in Microsoft 365 (M365) security and cloud solutions. The ideal candidate will have a deep understanding of securing privileged access, implementing Zero Trust administration, and deploying Microsoft Defender products, Microsoft Purview, and Microsoft Sentinel. This role also requires expertise in Azure Landing Zones, management group administration, and the overall Microsoft security ecosystem. You will work closely with clients, guiding them through the design and implementation of modern security solutions, ensuring compliance with best practices and regulatory requirements. This role is pivotal in delivering successful engagements that help secure enterprise environments, enhance threat detection, and streamline cloud operations. Key Responsibilities Must be well-spoken and comfortable talking with clients. Provide expert consulting services and guidance to clients for both supporting and implementing cloud technologies such as EntraID, Azure, AWS, GCP, MDM, Active Directory, networking solutions, and other cloud infrastructure solutions. Support and implement Zero Trust architectures across M365 and Azure environments. Secure privileged identities and administrative roles, leveraging tools such as Azure AD Privileged Identity Management (PIM) and Conditional Access policies. Establish robust security baselines for administrative roles, ensuring least-privilege access across all environments. Lead M365 security and compliance projects with a focus on privileged access management, Zero Trust security models, and advanced security features. Experienced in editing and writing PowerShell scripts and working with CLIs. Lead the implementation and migration of client workloads to cloud environments, ensuring seamless transitions and minimizing downtime. Implement and configure Microsoft Defender products (Defender for Identity, Defender for Endpoint, Defender for Cloud Apps, etc.) across client environments. Conduct cloud readiness assessments, identify potential risks and challenges, and provide mitigation strategies. Plan and execute cloud tenant migrations, cross-platform migrations (e.g., AWS to Azure, on-premises to GCP), identity migrations, mail migrations, and M365 migrations. Develop and deliver comprehensive training and knowledge transfer sessions to client teams on cloud technologies and best practices. Deploy and operationalize Microsoft Purview for compliance, data governance, and information protection solutions. Support, deploy, and configure Microsoft Sentinel for advanced threat detection, monitoring, and response. Provide expert guidance on supporting and deploying Azure Landing Zones and managing Azure management groups for optimal cloud governance. Collaborate with clients to understand their business requirements, assess their current infrastructure, and develop cloud strategies aligned with their goals. Capable of both providing hands on keyboard as well as guiding and walking customers through performing technical tasks and performing technical activities during implementations or migrations of solutions. Experience in writing technical solution documents including implementation guides, technical design documents, operations guides, standard operational procedures, knowledge articles and status reports. Ability to perform and conduct workshops and meetings to develop client solutions. Maintaining industry technology certifications required and ability to obtain new certifications as required based on technology trends and organizational requirements. Stay up-to-date with the latest trends, technologies, and advancements in the cloud computing industry, and proactively share insights with clients. Mentor and guide junior consultants, fostering knowledge sharing and professional growth within the team. Educate customers of all sizes on the value proposition of cloud solutions. Collaborate with cross-functional teams, including developers, architects, and project managers, to ensure successful cloud projects. Using company prescribed methodologies, can demonstrate the production of several medium to large scale designs, including some which are not based on an existing pattern, or which have substantial customization and/or contain solution components from contributing specialists. Participate and team up with sales, Enterprise Architect, Delivery and Partner ecosystem to provide complete solutions to customers. Demonstrated ability to adapt to new technologies and learn quickly. Ability to handle multiple priorities and initiatives simultaneously. Experience Requirements 5+ years of experience designing, supporting, and implementing large-scale, complex system architectures. 5+ years of experience working in Microsoft 365, Azure, and related security solutions. 5+ years of experience in Cloud migrations, implementations and supporting cloud solutions. Expertise in securing Microsoft 365 environments with tools like Azure AD PIM, Conditional Access, Microsoft Defender suite, and Azure Information Protection. Proficiency in supporting and deploying Zero Trust frameworks and identity management solutions. Strong hands-on experience with Microsoft Sentinel for security monitoring, alerting, and incident response. In-depth knowledge of Microsoft Purview for data governance and compliance. Understanding of Azure Landing Zones and management group administration. Familiarity with identity and access management (IAM) best practices, particularly in hybrid cloud environments. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. (or equivalent experience). Minimum of 5 years of hands-on experience in cloud consulting, with a strong focus on EntraID, Azure, MDM, Active Directory, and networking technologies. AWS and GPC is a plus. Proven track record of successfully delivering complex cloud projects, migrations, and implementations for enterprise clients. In-depth knowledge of cloud architecture, security, scalability, and cost optimization best practices. Expertise in cloud automation, DevOps methodologies, and infrastructure as code (IaC) technologies is a plus. Strong understanding of enterprise IT infrastructure, networking, and security principles. Excellent problem-solving, analytical, and critical thinking skills. Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. Proven ability to work independently and lead cross-functional teams in a collaborative environment. Relevant cloud certifications (e.g., Microsoft Azure Solutions Architect Expert, AWS Certified Solutions Architect Professional, Google Cloud Professional Cloud Architect) are highly desirable. Additional Qualifications Azure Automation. Microsoft Active Directory and Azure Active Directory / Entra ID. Azure Site Recovery. Group Policy Management. DevOps experience with well architected, high performing, and scalable micro-service based architectures that are resilient and recoverable is also highly desirable. Define and enforce Well Architected framework for major cloud providers : operational excellence, security, reliability, performance efficiency, and cost optimization. Certifications (Preferred) Microsoft Certified : Security, Compliance, and Identity Fundamentals. Microsoft Certified : Azure Security Engineer Associate. Microsoft Certified : Identity and Access Administrator Associate. Microsoft Certified : Security Operations Analyst Associate. Microsoft 365 Certified : Enterprise Administrator Expert. (ref:hirist.tech) Show more Show less

Senior Technical Writer – SaaS Software Documentation Description W Energy Software is looking for a Senior Technical Writer for our enterprise SaaS platform. You'll own the full lifecycle of user documentation — from planning and prioritization to writing, publishing, and improving content delivery across multiple channels. This is not a junior content creation role. We need someone who can operate independently, initiate conversations with SMEs, organize large amounts of complex information, and help drive documentation maturity within the company. You’ll play a critical role in making our accounting and production software easier to learn, adopt, and use. You will enjoy working in a flexible environment where mutual respect is a key ingredient. The team is supportive, very talented and is always encouraged to communicate ideas with the executive team. You will be part of the Product team. Responsibilities Audit and transform legacy PDF documentation into clear, accessible online formats (e.g., knowledge bases, in-app help, interactive guides). Create and maintain high-quality user guides, help articles, release notes, and product tours that support both internal and external users. Own the full documentation process — including information gathering, prioritization, writing, editing, publishing, and continuous improvement. Collaborate with Product Managers, Engineers, Services, and QA to understand new features and workflows, and translate that into clear documentation. Establish and manage documentation infrastructure with scalable templates and processes. Champion best practices in information architecture, user assistance, and self-service documentation. Proactively identify documentation gaps and propose new content formats (interactive walkthroughs, tooltips, onboarding flows, etc.). Build deep product knowledge over time to become the go-to expert on user enablement content. Requirements Bachelor's degree in Technical Communication, English, Computer Science, Journalism, or a related field. 5–8 years of experience in technical writing for software/SaaS companies. Proven ability to own documentation in a solo capacity — from planning through publishing. Experience documenting complex, configurable systems (ERP, B2B SaaS, finance, logistics, energy, etc.). Strong skills in information architecture and structuring content for usability. Excellent written English and attention to detail. Ability to collaborate effectively across time zones and functions. Comfortable managing priorities with minimal supervision. Familiarity with Agile product development and tools like Jira, Confluence, or Git. Preferred Experience with interactive or embedded documentation (e.g., WalkMe, Tourial, Pendo). Exposure to API documentation or developer-facing content. Understanding of relational databases or SQL. Experience creating multimedia content (video, GIFs, walkthroughs). Domain knowledge in accounting, energy, or operations software. Working Hours Evening hours to overlap with U.S. Colleagues is required. Job Location: Remote (India) or Bangalore Show more Show less

Position Overview Job Title: Treasury Markets and Investments (TMI) – Securitization- Deal Management Location: Mumbai, India Corporate Title: Associate Role Description You will be a member of Deal Management Team and actively contributing to the management of Securitization Products of the Bank- Covered Bonds and Asset Backed Securities. The team is primarily based in Frankfurt. The role requires basic understanding of Securitization, capital markets and financial instruments. Treasury Overview Treasury at Deutsche Bank is responsible for the sourcing, management and optimization of liquidity and capital to deliver high value risk management decisions. This is underpinned by a best-in-class integrated and consistent Treasury risk framework, which enables Treasury to clearly identify the Bank’s resource demands, transparently set incentives by allocating resource costs to businesses and manage to the evolving regulation. Treasury’s fiduciary mandate, which encompasses the Bank’s funding pools, Asset and liability management (ALM) and fiduciary buffer management, supports businesses in delivering on their strategic targets at global and local level. Further Treasury manages the optimization of all financial resources through all lenses to implement the group’s strategic objective and maximize long term return on average tangible shareholders’ equity (RoTE). The current role is part of Treasury Office in DBC Mumbai. The role requires interactions with all key hubs i.e., London, New York, Frankfurt, and Singapore. Function Description: The Treasury Securitization function plays a key role in helping Treasury to achieve its overall objectives to protect and commercially steer the firm’s financial resources to enable execution of the Bank’s strategy in all environments. The Securitization team, together with its sister team Issuance, is part of Treasury Markets & Investments. Issuance & Securitization are responsible for the mid and long-term capital markets funding of the Bank. Based on a collateral and funding plan prepared by Issuance & Securitization, which defines the capacities for secured issuances, our team structures, arranges, implements and manages secured portfolio based refinancing transactions for the Bank. Our products are covered transactions, such as Covered Bonds/German Pfandbriefe and Asset-backed Securities/Securitizations which are secured or backed by loan portfolios of the Bank. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Support for management of the Bank’s Securitization products- Wendelstein (ABS) Securitization, Alpspitze Structured Covered Bond Program, Eurohome Securitization Sub-Servicer. Liaising closely with securitization team and understanding the trade structures. Participation in RTB line function activities like e.g., daily reconciliation, internal account management, cost processing etc. Participation in establishment of closure of self-identified issue for Deal Management. Participation in Accounts Management with active capturing of cash inflows and outflows- interest and principal payments, fees etc. Participation in generation of investor reports and ensure timely signoffs by relevant teams before publishing. Timely generation of Securitization reports using internal applications Support Efficiency – Automation of redundant processes. Your Skills And Experience Bachelor or Master level University education, ideally in Finance/Accounting. Competence in general Business Administration topics. Strong written, verbal communication and presentation skills. Ability to interface with demanding stakeholders in business, IT and infrastructure functions. Ability to manage and coordinate activities to tight deadlines across different teams and time zones. Demonstrated ability to work independently, also to perform activities with high quality standard to correctness and reliability. Knowledge of German language would be a plus point. Experience with scripting language like VBA, Python etc How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Position Overview Job Title: Technology Service Analyst, AS Location: Pune, India Corporate Title: AS Role Description At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions. You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain. Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows ‘follow the sun’ model to provide exceptional and timebound services to the clients. Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuous improvement. Escalation, Management, and communication of major production incidents Liaising with development teams on new application handover and 3rd line escalation of issues Application rollout activities (may include some weekend activities) Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Update the RUN Book and KEDB as and when required. Your Skills And Experience Good experience in Production Application Support and ITIL Practices Very good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL scripts and queries. Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch) Exposure in Kaka, Kubernetes and microservices is added advantage. Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M) Excellent Team player and People Management experience is an advantage. Bachelor's degree. Master's degree a plus. Previous relevant experience in Banking Domain 6+ years’ experience in IT in large corporate environments, specifically in the production support. Operating systems (e.g. UNIX, Windows) Understanding on environments Middleware (e.g.MQ, WebLogic, Tomcat, Jboss, Apache, Kafka etc ) Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL) Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics. Nice to have: Cloud services: GCP Exposure on Payments domain fundamentals & SWIFT message types Knowledge in Udeploy, Bit bucket Skills That Will Help You Excel Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills. Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones. Able to connect, manage & influence people from different backgrounds and cultures. A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Are you an experienced recruiter ready to make a big impact? Five9 is looking for a Senior Talent Acquisition Partner to join our high-performing Talent Acquisition team in India! In this key role, you'll drive hiring for technical and non-technical roles in our growing India location, acting as a true subject matter expert and partner for your hiring managers. We're looking for someone with experience recruiting in a corporate environment, ideally within the tech industry—someone who thrives in fast-paced environments, brings a collaborative mindset, and is passionate about delivering an outstanding experience for both candidates and hiring managers. If you're proactive, solutions-driven, and passionate about delivering exceptional candidate and hiring manager experiences, this job is for you. This position will report to the Manager, Talent Acquisition and is a hybrid role . This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Responsibilities Work as a full-cycle recruiter, managing the end-to-end recruitment process, including sourcing, screening, scheduling, interviewing, offer negotiation, and onboarding. Source and attract the best talent for open positions while building and maintaining relationships with talent for future opportunities. Recommend new strategies and resources for finding and attracting talent. Build trusted and long-term relationships with hiring managers. Develop strategic job plans for their requisitions and coach them on hiring best practices. Provide an exceptional candidate experience and the ability to pipeline candidates for future opportunities. Contribute to regional recruitment initiatives. Lead new hires through pre-onboarding activities. Requirements Ability to be flexible with your time in order to interact with US-based team members. 5+ years of recruiting experience including sourcing, preferably with growing technology companies. Experience with in-house recruitment, preferably with growing technology companies. Excellent English communication skills are mandatory as you will regularly interact with hiring teams across global locations. Proven track record of finding and hiring top talent efficiently with a high close rate. Great follow-through with candidates with the ability to create exceptional experiences and communicate Five9’s culture. Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments. Proven ability to collaborate effectively with hiring managers and interview teams across multiple countries and time zones. Relationship builder/networker extraordinaire. Highly organized with the ability to prioritize and meet deadlines. Ability to improve processes, implement better workflows and execute on process and improvement projects. Collaborative – a team player! Bachelor’s Degree or equivalent work experience. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Job Title: Surveillance & Vigilance Executive (CCTV Executive / Operator) Location: Begumpet Industry: Food Retail / Warehouse / FMCG Employment Type: Full-Time Shift: 9.5 hours shift | Rotational or Fixed Weekly Off: Weekday off only (No leaves on weekends/festivals) Job Summary:We are looking for a proactive and alert CCTV Executive / Operator / Surveillance & Vigilance Executive to manage control room operations, prevent losses, and ensure 24x7 monitoring through CCTV systems across our retail and warehouse locations. The role demands high integrity, vigilance, attention to detail, and the ability to act swiftly during incidents. Key Responsibilities: Surveillance Monitoring: Continuously monitor live CCTV footage from all cameras across locations. Identify any unusual or suspicious activity (internal or external) and escalate in real-time. Ensure that camera coverage is active and strategically placed. Control Room Operations: Operate and manage all surveillance systems from the control room. Maintain detailed logs of activities, incidents, and technical faults. Perform regular playback and footage review for any reported issue. Vigilance & Security Oversight: Monitor employee and customer behavior discreetly to detect theft, misconduct, or negligence. Randomly audit high-value zones such as cash counters, packaging areas, and store rooms. Coordinate with store staff and external security guards to address real-time alerts. Loss Prevention: Track shrinkage, stock movement, and unauthorized access or pilferage. Support investigations for missing stock or cash discrepancies. Analyze surveillance data to recommend preventive actions. Incident Response & Reporting: Respond promptly to any safety/security incident with proper escalation. Generate daily and weekly reports on surveillance findings. Preserve and share relevant CCTV footage for disciplinary or legal purposes. Requirements: Minimum 2–5 years of experience in Surveillance, Vigilance, or Control Room Operations. Strong knowledge of CCTV systems, DVR/NVR setup, and surveillance best practices. Basic understanding of store/warehouse operations and inventory flow. Excellent observation, judgment, and decision-making skills. Integrity, discipline, and high confidentiality are non-negotiable. Comfortable with night shifts and extended monitoring periods. Preferred Qualifications:10th / 12th Pass or Graduate. Certification in CCTV/Surveillance or Security Management is an added advantage. Experience in retail loss prevention or warehouse vigilance preferred.

Company name: Tek Inspirations LLC Job Title: Business Development Executive – Fresher Location: Noida Work Hours: (06:00 PM - 03:30AM) US Shift Job Summary: We are hiring enthusiastic and self-motivated freshers to join our team as Business Development Executives (BDE)for our US IT Staffing division. This is an exciting opportunity to build a career in international staffing and business development. Full training will be provided. Key Responsibilities: Learn and understand the US IT staffing industry, job roles, and technologies. Support the senior BDEs in identifying potential clients through LinkedIn, job boards, email campaigns, and cold calls. Assist in generating qualified leads and scheduling client meetings. Learn to build and maintain relationships with clients and hiring managers. Coordinate with the recruitment team to understand client requirements and assist in delivery. Maintain daily/weekly reports and CRM updates. Meet basic KPIs and performance goals as set by management. What We’re Looking For:Recent graduates or candidates with up to 1 year of experience (any stream). Excellent communication and interpersonal skills (verbal and written English). Willingness to work in US time zones (night shift). A proactive attitude with a willingness to learn and grow in a fast-paced environment. Strong work ethic, team player, and a goal-oriented mindset. Preferred (Not Mandatory):Basic knowledge of sales, marketing, or recruitment processes. Familiarity with LinkedIn, job boards like Dice or Monster is a plus. Compensation & Benefits:Salary: Competitive base salary Training: Structured onboarding and continuous training Growth: Career development path toward Senior BDE or BDM Benefits: PF, Incentives and Meals Why Join Us? Work with a fast-growing US IT staffing company Learn international sales, client acquisition, and staffing operations Exposure to global clients and cutting-edge technologies Be part of a collaborative, high-energy team

Job Title: Customer Support Manager Location: Hi-Tech City/Hyderabad Department: Customer Service Job Type: Full-Time Salary Range: 25k Job Summary: We are seeking an experienced and customer-focused Customer Support Manager to lead and develop our support team. This role involves managing day to day customer support operations, optimizing processes, and ensuring that customers receive timely, empathetic, and effective support across all channels. Key Responsibilities: Provide solutions to customer queries through phone calls, chats, Emails. Handle inbound and outbound calls effectively. Collaborate with other departments to resolve customer issues and improve the customer experience. Oversee day to day activities of customer support team. Monitor team performance and provide coaching and feedback. Generate reports on team performance, customer feedback, and common support issues. Maintain a strong understanding of company services, and updates. Ensure support coverage across time zones and channels (email, chat, phone, etc.) as needed. Ensure excellent customer service and issue resolution. Maintain professionalism and empathy while interacting with customers. Provide services related information to customers. Ensure customer satisfaction through effective communication and timely support. Require minimum knowledge in technical background. Qualifications: Any degree 2–5 years of experience in customer support, BPO or any equivalent. Proven track record of improving customer satisfaction and operational efficiency. Excellent communication and interpersonal skills. Must have excellent management and leadership skills.

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Job Description Fiche de poste : UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. Show more Show less

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Job Description Fiche de poste : UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. Show more Show less

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Job Description Fiche de poste : UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less